Cadetship (Rolling Intake)

3 weeks ago

Canberra, ACT, Australia QTAC Guidance Officer Advisory Group Full time
Gain hands-on work experience while completing your studies - minimum 18 to 24 months commitment
  • Support customers with technical issues related to IT systems
  • Excellent career development in a culture that embraces flexible work arrangements

Our team feels Leidos is a great place to work. Learn more about our culture and benefits by visiting our website.

Do Work That Matters

Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life. Our 2000 local experts, backed by our global experience and network of partners, are working to solve the world's toughest challenges in government, intelligence, defence, aviation, border protection, and health markets.

Your New Role and Responsibilities

This opportunity is for students currently studying an IT-related degree, diploma, or certification.

We are seeking a Service Desk Analyst to be the primary contact for customer inquiries and technical issues related to corporate IT systems. The role involves diagnosing and resolving problems, supporting Windows environments, and troubleshooting Microsoft 365 applications.

We can train the technical aspects of this role, but if you're eager to learn, receptive to feedback, and a collaborative team player, we're committed to investing our time to help advance or launch your career.

An average week for a Service Desk Analyst could include a wide range of activities, such as:

  • Providing first-line IT support to end-users in the Asia Pacific region
  • Logging and managing user incidents, service, and access requests
  • Account maintenance (password resets, account unlocks, etc.)
  • Troubleshooting hardware, software, network, and telecommunication issues
  • Ensuring compliance with Service Level Agreements and maintaining user communication
  • Maintaining documentation, researching issues, and troubleshooting
What You'll Bring to Make an Impact

Along with your education and practical experience, Leidos values individuals who use their initiative, seek to understand the business, and develop respectful relationships.

  • Currently studying an IT-related degree, certification, or diploma with 18 to 24 months remaining
  • Experience in a customer-centric role
  • Excellent communication skills and a proactive approach
  • Experience with Microsoft 365, Azure, Intune, and all Windows operating systems
  • Awareness of ITIL best practice methodology
  • Willingness to work onsite in the Canberra office, including phone calls and onsite assistance
  • Previous service desk experience is desirable

Don't worry if you don't tick all the boxes – if you meet most of them, we encourage you to submit your application. We're most interested in your strengths, your learning goals, and your ambitions.

This role requires the successful applicant to be an Australian citizen and willing to obtain and hold an NV-1 or higher security clearance.

Diverse Team Members, Shared Values, and a Common Purpose

Providing our customers with smarter solutions requires an incredible team with diversity of thought, experience, and perspectives driving innovation. Inclusion is at the heart of our culture and is one of our core values. It's about creating a workplace where everyone can do important work, feels welcome, valued, and respected, and has equal access to opportunities to thrive. Paul Chase – Chief Executive, Leidos Australia.

Leidos Australia is an equal opportunities organization committed to creating a truly inclusive workplace. We welcome applications from Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse individuals, people with disabilities, veterans, neurodiverse individuals, and people of all genders, sexualities, and age groups.

Our five Advocacy Groups (Women and Allies Network, Young Professionals, Defence & Emergency Services, Action for Accessibility and Abilities, and Pride+) offer opportunities for team members to connect and collaborate on shared interests, supporting and celebrating our diverse community.

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