Cadetship (Rolling Intake)

1 week ago

Canberra, ACT, Australia Gotafe Full time

Gain hands on work experience whilst completing your studies - minimum 18 month-24 month commitment

  • Support customers with technical issues related to IT systems
  • Excellent career development in a culture that embraces flexible work arrangements

Our team feel Leidos is a great place to work. Learn more about our culture and benefits by visiting our website.

Do Work That Matters

Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life. Our 2000 local experts, backed by our global experience and network of partners, are working to solve the world's toughest challenges in government, intelligence, defence, aviation, border protection and health markets.

Your New Role and Responsibilities

This opportunity is for students currently studying an IT related degree, diploma or certification.

We are seeking a Service Desk Analyst to be the primary contact for customer inquiries and technical issues related to corporate IT systems. The role involves diagnosing and resolving problems, supporting Windows environments, and troubleshooting Microsoft 365 applications.

We can train the technical aspects of this role, but if you're eager to learn, receptive to feedback, and a collaborative team player, we're committed to investing our time to help advance, or launch your career.

An average week for an Service Desk Analyst could incorporate wide range of activities, including:

  • Provide first-line IT support to end-users in the Asia Pacific region.
  • Log and manage user incidents, service, and access requests.
  • Account Maintenance (Password resets, account unlocks, etc.)
  • Troubleshoot hardware, software, network, and telecommunication issues.
  • Ensure compliance with Service Level Agreements and maintain user communication.
  • Maintain documentation, and research issues and troubleshooting.
What You'll Bring to Make An Impact

Along with your education and any practical experience, Leidos values individuals who use their initiative and seek to understand the business and develop relationships based on respect.

  • Currently studying IT related Degree, Certification or Diploma with 18 months - 24 months remaining.
  • Experience in a customer-centric role.
  • Excellent communication skills and a proactive approach.
  • Experience with Microsoft 365, Azure, InTune, and all Windows operating systems.
  • Awareness of ITIL best practice methodology.
  • Be willing to work onsite in the Canberra office with responsibilities including phone calls and Onsite assistance.
  • Previous service desk experience is desirable.

Don't worry if you don't tick all the boxes – if you meet most of them, we encourage you to submit your application. We're most interested in your strengths, what you want to learn and how far you want to go.

This role does require the successful applicant to be an Australian Citizen and be willing to obtain and hold a NV-1 or greater security clearance.

Diverse Team Members, Shared Values and a Common Purpose

Providing our customers with smarter solutions takes an incredible team with diversity of thought, experience and perspectives driving innovation. Inclusion is at the heart of our culture and is one of our core values. It\'s about creating a workplace where everyone can do important work, feels welcome, valued, and respected, and has equal access to opportunities to thrive. Paul Chase – Chief Executive, Leidos Australia.

Leidos Australia is an equal opportunities organisation and is committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups.

Our five Advocacy Groups (Women and Allies Network,Young Professionals, Defence & Emergency Services, Action for Accessibility and Abilities and Pride+) provide an opportunity for team members to connect and collaborate on shared interests, and work to support and celebrate our diverse community.


#J-18808-Ljbffr

  • Cadetship (Rolling Intake)

    3 weeks ago

    Canberra, ACT, Australia QTAC Guidance Officer Advisory Group Full time

    Gain hands-on work experience while completing your studies - minimum 18 to 24 months commitmentSupport customers with technical issues related to IT systemsExcellent career development in a culture that embraces flexible work arrangementsOur team feels Leidos is a great place to work. Learn more about our culture and benefits by visiting our website.Do Work...

  • Cadetship (Rolling Intake)

    1 week ago

    Canberra, ACT, Australia Notre Dame Full time

    Gain hands on work experience whilst completing your studies - minimum 18 month-24 month commitmentSupport customers with technical issues related to IT systemsExcellent career development in a culture that embraces flexible work arrangementsOur team feel Leidos is a great place to work. Learn more about our culture and benefits by visiting our website.Do...

  • Cadetship (Rolling Intake)

    1 week ago

    Canberra, ACT, Australia QTAC Guidance Officer Advisory Group Full time

    Gain hands-on work experience while completing your studies - minimum 18 to 24 months commitmentSupport customers with technical issues related to IT systemsExcellent career development in a culture that embraces flexible work arrangementsOur team feels Leidos is a great place to work. Learn more about our culture and benefits by visiting our website.Do Work...

  • Risk Graduate Program

    3 weeks ago

    Canberra, ACT, Australia University Engineers' Club Full time

    Why choose Risk areas as a grad?Balancing risk and reward is a fine art. It's not just about identifying risks, but also innovative solutions. It's being compliant but also competitive. Graduate roles in risk are an opportunity to help organisations plan for and tackle what's around the next corner, and the one after that too. You could be digging into model...

  • Environmental, Governance and Social Graduate Program

    2 weeks ago

    Canberra, ACT, Australia Notre Dame Full time

    Why choose Environmental, Social and Governance (ESG) areas as a grad?Empowerment, protection and accountability are key drivers for these teams who create the change that counts. With experts across safety and wellbeing, climate change and sustainability, human rights, and social impact, a graduate career here will see you create positive impacts for people...

  • Business and Consulting Graduate Program

    3 weeks ago

    Canberra, ACT, Australia QTAC Guidance Officer Advisory Group Full time

    Why choose Business and Consulting areas as a grad?Imagine a problem an organisation might have: The customers aren't happy. A reputation is damaged. A new policy hasn't met its objectives. The HR department hasn't kept up with rapid business expansion. There are so many challenges in the everyday and in planning for the future – as a consultant, you'll...

  • Client Services Officer

    2 weeks ago

    Canberra, ACT, Australia Women's Legal Centre Full time $76,950 - $82,500 per year

    Permanent Full-time$76,950-82,600 p.a.About the CentreThe Women's Legal Centre ACT is an innovative, specialist community legal centre providing crucial legal and social support services to women, trans and gender diverse people in Canberra and committed to our vision to keep women safe, strong and in control of their lives.Benefits & CultureGenerous salary...

  • Engineering Graduate Program

    2 weeks ago

    Canberra, Newcastle, Sydney, Wollongong City Council, Darwin, Australia University Engineers' Club Full time

    Why choose Engineering as a grad?Smooth-running infrastructure projects are good for business and good for the community – you can be part of delivering some of Australia's biggest and best.Engineering graduates help clients plan, deliver, track and maintain large-scale infrastructure projects, from sports stadiums to railways, often working as part of...

  • Law Graduate Program

    2 weeks ago

    Canberra, Newcastle, Sydney, Wollongong City Council, Darwin, Australia QTAC Guidance Officer Advisory Group Full time

    Why choose Legal at KPMG as a grad?Work as part of cross-functional teams to deliver legally and commercially-sound advice to help clients solve a problem. Your project might need to know relevant local laws and regulations for a business transformation or an opinion on the international legal implications of a new technology, or any other legal question or...

  • Tax Graduate Program

    6 days ago

    Canberra, Sydney, Wollongong City Council, Darwin, City Of Brisbane, Australia Notre Dame Full time

    Why choose Tax as a grad?Clear, concise and ethical tax advice means better business decisions. As a tax graduate, you can be a true partner to the businesses you advise while experiencing a variety of challenges and industries. Whether you're interested in cross-border trade, dispute resolutions, or international investments in the Australian market, you'll...

  • Technology and Digital Graduate Program

    6 days ago

    Canberra, Sydney, Wollongong City Council, Australia QTAC Guidance Officer Advisory Group Full time

    Why choose Technology and Digital areas as a grad?Want to play a part in how technology shapes our world and the world of generations to come? Graduates across technology and digital areas are at the forefront of driving innovation and challenging the status-quo for organisations as they look for ways to harness new developments ethically, sustainably and...

  • Audit, Corporate Finance and Assurance Graduate Program

    2 weeks ago

    Canberra, Newcastle, Sydney, Wollongong City Council, Darwin, Australia University Engineers' Club Full time

    Why choose Audit, Corporate Finance and Assurance areas as a grad?Money makes the world go around, but how can we make sure it goes around ethically, sustainably and efficiently? That's where you come in. Maintain the world's confidence in capital markets and drive innovation. Just accounting and finance? It's trust in numbers, clear in the complex and new...

  • Legal Career Starter

    6 days ago

    Canberra, Newcastle, Sydney, Wollongong City Council, Darwin, Australia beBeeCareer Full time $60,000 - $100,000

    Job Description:We are seeking a Legal Graduate to join our team as part of our Rolling Intake. The successful candidate will work as part of cross-functional teams to deliver legally and commercially-sound advice to clients.This is an exciting opportunity for recent graduates or students in their final year of study to kickstart their career in law.You will...

  • Law and Tax Professional Career

    2 weeks ago

    Canberra, Newcastle, Sydney, Wollongong City Council, Darwin, Australia beBeeTax Full time $65,000 - $85,000

    We're seeking a talented professional to join our legal team as a graduate. As a key member, you'll collaborate closely with cross-functional teams to provide commercially-sound advice to clients.Your responsibilities will include researching and gathering information for clients' expansion into new territories, liaising with clients to understand their...