Technical Account Manager PS, ES ANZ TAM

1 day ago

Sydney, New South Wales, Australia Amazon Full time
Technical Account Manager PS, ES ANZ TAM

As a Technical Account Manager (TAM) at Amazon Web Services, you will be a valued member of the Enterprise Support team who leads our customers to build and run their applications on the AWS platform.

Key job responsibilities:

  1. TAMs work backwards from customers to define a support strategy, deliver expert advice on AWS services, assist with project launches and assist with operational issues.
  2. They are engaged at the account level, providing recommendations and proactive advice through all phases of the cloud adoption life cycle.
  3. Every day brings new and exciting challenges on the job while you:
    1. Build solutions, provide technical guidance and advocate for customers.
    2. Ensure AWS environments remain operationally healthy whilst reducing cost and complexity.
    3. Develop trusting relationships with customers, understanding their business needs and technical challenges.
    4. Using technical acumen and customer obsession, drive technical discussions regarding incidents, trade-offs, and risk management.
    5. Consult with a range of partners from developers through to C-suite executives.
    6. Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers.
    7. With a bias for action, proactively find opportunities for customers to gain additional value from AWS.
    8. Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning.
    9. Being part of a wider Enterprise Support team you'll provide post-sales, consultative expertise.
    10. Solve problems across different customers as they migrate workloads to the cloud.
    11. Uplift customer capabilities by running workshops and brown bag sessions.

As we continue to expand in AUS, you'll have plenty of opportunities to develop your technical, consulting and leadership skills. You'll work with talented cloud technologists whilst expanding your knowledge of AWS products. You'll also have the chance to receive mentorship and gain AWS certifications.

A day in the life:

Internally we call this role a Technical Account Manager (TAM). Externally you operate as a Technical Consultant by earning trust with our customers and have a direct impact in helping our customers gain the most value from cloud technology. You'll craft and execute strategies to drive our customers' adoption and use of AWS services.

Our Technical Account Managers engage rising startups building their business from scratch, through to large enterprises going through significant transformation. You'll provide advice on architecture, support strategy, projects, launch planning as well as stabilisation and operational issues.

About the team:

Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture:

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth:

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance:

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Minimum Requirements:

  1. 5+ years of technical engineering experience.
  2. Experience with operational parameters and troubleshooting for two (2) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment.
  3. Internal enterprise or external customer-facing experience with the ability to clearly articulate and present to small and large audiences.
  4. Experience with AWS services or other cloud offerings.
  5. Experience in internal enterprise or external customer-facing environment as a technical lead.
  6. Working knowledge of software development practices and technologies.
  7. Understanding of technology budget management.
  8. Background working with Public Sector customers.

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

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