NPI & Hardware Support Engineer

3 weeks ago

Gold Coast, Queensland, Australia ProFound People Full time
Overview

Hardware Validation & Manufacturing Integration Engineer — Location: North, Gold Coast, QLD

We are seeking a Hardware Validation & Manufacturing Integration Engineer to act as a key link between product engineering, manufacturing, and customer deployments. The role involves validating hardware designs, managing escalations, and ensuring both in-house and third-party components are production-ready and reliable.

Responsibilities

Hardware Validation & Testing

  • Qualify first-article prototypes and validate hardware prior to mass production
  • Execute detailed test plans on hardware products to ensure performance, durability, and compliance with standards
  • Design and perform manual and automated tests for electrical and mechanical systems

Customer Site Support & Escalations

  • Provide on-site validation, quality analysis, and deployment support at customer locations
  • Manage escalations for hardware-related issues, collaborating cross-functionally to resolve problems
  • Conduct thorough root cause analysis for test, production, and field failures
  • Use diagnostic tools such as multimeters, oscilloscopes, and thermal analysis equipment to resolve electrical and mechanical issues
  • Review hardware designs for manufacturability using SolidWorks or equivalent tools
  • Provide DFM (Design for Manufacturability) feedback early in the design cycle
  • Validate and maintain Bills of Materials (BOMs) across mechanical and electrical domains
  • Evaluate, select, and qualify third-party components
  • Manage EOL (End-of-Life) part replacements and lead value engineering initiatives to reduce cost and improve performance
  • Identify, source, and evaluate next-generation third-party components
  • Collaborate with supply chain and contract manufacturers to onboard new components or manage product changes
  • Support New Product Introduction (NPI) and sustainment of existing product lines with robust lifecycle strategies

Documentation & Reporting

  • Generate detailed reports on testing, failures, validations, and escalations
  • Contribute to internal documentation of hardware quality processes and component evaluations
Qualifications
  • Bachelor's degree in Electrical, Mechanical, Computer Engineering, or a related field
  • 3+ years' experience in hardware validation, production support, or component engineering
  • Strong understanding of hardware testing methods (manual and automated)
  • Hands-on experience with SolidWorks or equivalent 3D CAD software
  • Skilled in using diagnostic equipment such as multimeters and oscilloscopes
  • Familiarity with component lifecycle management, sourcing processes, and EOL transitions
  • Willingness to travel to customer and manufacturing sites
  • Strong communication skills with a structured, problem-solving approach
Desired Qualifications
  • RFID and related technologies in mission-critical environments
  • High-visibility validation and customer-facing support workstreams
  • Strategic vendor and component sourcing decisions
  • Lifecycle management of complex hardware systems
  • Build expertise in troubleshooting and field support of complex hardware systems
  • Develop advanced skills in value engineering and strategic sourcing
  • Gain exposure to integrated hardware development, from prototype through volume manufacturing
Alternate Job Titles
  • NPI & Hardware Support Engineer
  • Product Validation & Integration Engineer
  • Hardware Lifecycle & Qualification Engineer
  • Field Support & Manufacturing Readiness Engineer

Please reach out to Seb@profoundpeople.com.au

Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Industries: Computers and Electronics Manufacturing
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