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Customer Service Support
1 month ago
About the Role
- Maintain performance reports, record data & communicate deviations for all steel movements, including major possessions.
- Contribute to the daily/weekly planning and review meetings with Steel customers and Operations staff.
- Collect and collate data for financial / KPI reporting and customer requirements.
- Coordinate the various demands of the Steel Business so that all agreed resource orders are satisfied.
- Liaise with Long- and Short-term planning team on deviations.
- Liaise with the Planning Services, terminals and customers as required.
- Liaise with Sales team.
- Address out of course requests by internal and external stakeholders.
This is a 12-month temporary assignment. It will give you the opportunity to gain experience within an industry providing essential services Australia wide.
Pacific National (PN) is the largest private provider of diversified rail freight services in Australia. We haul a variety of freight including coal, intermodal containers, steel, and a range of bulk commodities and materials.
An opportunity has presented itself for an experienced Customer Service professional to join our team at Port Kembla.
About UsWe provide essential services Australia wide.
Our services keep the region's economy, businesses and households running.
About YouYou will have a proven ability to build strong and lasting relationships with both internal and external customers.
A naturally strong communicator, both verbal and written, you will have the ability to listen, question and manage challenging conversations.
To be successful in this role you will need:
- Experience in freight planning highly advantageous.
- Ability to work independently.
- Strong computer skills.
- Strong planning and problem-solving skills.
- High Attention to Detail.
- Ability to communicate with both internal and external stakeholders.
- Demonstrate an understanding of business skills and commercial acumen for analysing operational processes.
We share values: Make it simple, Share More, Kindness, Gratitude, Curiosity, and Own it.
These values help us achieve strong connections with everyone we work with and motivate us to do our best work.
