Guest Service Officer

4 weeks ago

Canberra, ACT, Australia Hyatt Hotels Corporation Full time

If you're looking for a career with our Inclusive Collection, please click here to view job postings.

Hyatt Hotel Canberra is Canberra's first hotel located in the heart of the capital. Our Heritage listed hotel interweaves the hidden mystique of the 1920s with modern Art Deco designs. With 252 rooms and suites, our hotel offers an escape within a heritage-inspired setting. The traditional furniture styles as well as garden and park views are all enhanced with sleek technology.

What you can expect:

  • Complimentary and discounted accommodation at Hyatt properties worldwide
  • Access to complimentary shift meals and discounts for our Hotel gym facilities as well as all Food and Beverage outlets. Training and development opportunities with over 2000 online learning modules to support your career development.
  • Above award wages.
  • Access to our employee assistance program.
  • Being part of a diverse and inclusive team, passionate about their work.

About the Role:

We are looking for a passionate and customer-focused Guest Service Officer to join our amazing front office department, where you will be creating a welcoming experience for all our guests through helpful and exceptional service. This role will be a mixed role of handling and responding to guest calls and enquiries in addition to greeting and assisting in their check-in and check-out. In this position, you will be proactively resolving service-related concerns and providing appropriate follow-up. This highly visible role gives opportunity for creating signature experiences.

Responsibilities include:

  • Ensure smooth and efficient operation of the Front Office on a day-to-day basis.
  • Handle internal and external phone calls, relaying messages with proficiency.
  • Operating and controlling the telephone switchboard.
  • Handle guest enquiries and requests and to have a thorough knowledge of Canberra and its surrounding areas.
  • Receiving Room Service orders and promptly relaying with the Room Service Kitchen and team.
  • Efficiently process guest arrivals and departures, through smooth check-in and check-out experiences.
Qualifications

A Successful Candidate will have:

  • Good Computer Skills.
  • Ability to work under pressure.
  • Diploma/certificate in Hospitality or Tourism Management is desirable.
  • Knowledge of Opera is desirable.
  • Preferable prerequisite knowledge of the Travel/Hotel industry highly regarded.

A career with Hyatt opens a world of opportunities. We have continually been named one of the World's Best Multinational Workplaces.

Our values of Empathy, Experimentation, Wellbeing, Inclusion, Integrity, and Respect are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged.

If you are looking for a fulfilling career, please apply through www.hyatt.jobs.

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