Agency Client Solutions Manager

3 weeks ago

Sydney, New South Wales, Australia TikTok Full time

3 days ago Be among the first 25 applicants

Responsibilities
Team Introduction
The Agency Team is responsible for building and nurturing strategic partnerships with leading media agencies across AUNZ. The team plays a critical role in driving TikTok's market presence by enabling best-in-class implementation of TikTok solutions at scale. Through close collaboration with senior stakeholders across agency holding groups and independent agencies, the team ensures that TikTok is embedded as a core part of the media mix. From education and enablement to innovation and strategic planning, the Agency Team acts as a trusted advisor—ensuring our agency partners are equipped to deliver impactful, insight-led results for their clients.

We are seeking a highly skilled and analytically minded Agency Solutions Manager to help scale our growing advertising business. This role is central to the Agency Team, working closely with cross-functional partners—including product, sales, marketing science, and strategy—to uncover data-driven insights, translate them into actionable strategies, and drive greater agency understanding and adoption of TikTok's advertising solutions. You will equip agencies to use the platform by consulting on how to leverage TikTok's proprietary data, measurement, and technology to deliver meaningful business outcomes for advertisers.

You will do this by leading education, training, and consultative efforts across the media planning and buying cycle. You will drive platform innovation by collecting detailed feedback from external partners and sharing it with internal TikTok teams. As advertising agencies and the digital landscape evolve, success in this role will require agility, analytical rigor, and the ability to simplify complexity into strategic recommendations that drive value at scale.

Responsibilities
- Leveraging internal & external data to develop a growth strategy for key agency partners for use of TikTok's Advertising platform.
- Develop relationships with social, activation, digital & performance teams, from in platform to leadership.
- Educate agencies on TikTok's advertising solutions, ensuring deep understanding and effective implementation across their client portfolios.
- Identify and overcome barriers to product adoption, customizing support based on agency needs and maturity.
- Collaborate with cross-functional teams (Product, Sales, Marketing Science) to deliver integrated, agency-specific solutions.
- Capture and relay structured feedback from agencies to internal teams to help guide product development, adoption and innovation.
- Deliver regular performance reviews and strategic updates to agency partners to track success and surface new opportunities.
- Stay ahead of industry and platform trends to proactively support agency growth and innovation on TikTok.

Qualifications
Minimum Qualifications
- Experience building new customer relationships, with deep understanding of advertising agencies
- Understanding of the Australian Agency Landscape and ideally, relationships in this space
- Proven experience delivering results in a sales or partnership development role at a digital media or advertising technology company.
- Able to effectively and confidently communicate with senior agency and client contacts.
- Strong analytical abilities and confidence in the use of data.
- Excellent written and verbal communication skills
- Bachelor's degree or equivalent

Preferred Qualification
- Existing relationships with media advertising agency decision-makers

About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Acknowledgment of Country
In the spirit of reconciliation, TikTok acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

Seniority level

Seniority levelMid-Senior level

Employment type

Employment typeFull-time

Job function

Job functionBusiness Development and Sales
IndustriesTechnology, Information and Internet

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