Partner & Customer Success Manager

3 weeks ago

North Sydney Council, Australia GreenSketch Full time

Partner & Customer Success Manager – GreenSketch

About GreenSketch

At GreenSketch, we're not just building software—we're powering the renewable energy revolution. Our SaaS platform helps solar and renewable energy professionals design smarter, collaborate seamlessly, and bring projects to life faster.

As we scale, we're expanding our ecosystem with integrations, partnerships, and cutting-edge customer success strategies. That's where you come in.

The Role

We're looking for a Partner & Customer Success Manager who thrives at the intersection of people, partnerships, and product.

One day you'll be chatting with customers to unlock more value for their workflows, the next you'll be working with a partner on a killer new integration, and then flying the GreenSketch flag at an industry event.

It's part partnerships, part customer success, and 100% impact.

Partnerships

  • Build lasting relationships with channel partners, tech vendors, and integration buddies.
  • Spot and shape new partnership opportunities that align with our growth roadmap.
  • Work with Product & Engineering to bring integrations to life.
  • Launch creative joint go-to-market activities (think co-marketing, webinars, and events).
  • Represent GreenSketch at conferences and trade shows (yes, mic in hand—we want you up there).

Customer Success

  • Be the trusted advisor customers turn to for insights, onboarding, and ongoing success.
  • Map out customer goals and show how GreenSketch helps smash them.
  • Collect, interpret, and champion customer feedback to influence product and partnerships.
  • Support customers in unlocking value from integrations and partner solutions.
  • Track engagement and keep customer satisfaction sky-high.
  • 3+ years in partnerships, customer success, or biz dev at a SaaS/tech company.
  • Solid understanding of SaaS ecosystems, APIs, and integrations.
  • Confident communicator—whether it's a boardroom pitch, a customer workshop, or a keynote.
  • Proactive, self-starter, and someone who loves turning ideas into action.
  • A natural relationship-builder with strong negotiation and collaboration skills.

Bonus Points For:

  • Experience in renewable energy, solar, or design software.
  • Familiarity with CRM and customer success tools.
  • A strong network in SaaS or clean tech.
  • Play a hybrid role that blends partnerships + customer success for maximum impact.
  • Influence our product and partner roadmap with real market insights.
  • Join a fast-growing SaaS scale-up shaping the renewable energy industry.
  • Competitive salary, performance-based incentives, and loads of growth potential.
Seniority level
  • Seniority levelMid-Senior level
Employment type
  • Employment typeFull-time
Job function
  • Job functionCustomer Service and Information Technology
  • IndustriesServices for Renewable Energy

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