Senior Property Manager

Are you a confident, experienced Property Manager ready to focus on what you do best – problem-solving, client care, and leadership – without getting bogged down by admin?

We're seeking a Senior Property Manager to join our growing, process-driven team. This is a rare opportunity to step into a leadership role managing a well-structured portfolio of 200 residential properties, fully supported by a collaborative and skilled team.

Managing a clean and well-maintained portfolio of 200 properties, with the support of:

A leasing agent to handle open homes

A dedicated application processing team

A team assistant managing administration under your direction

A routine inspection officer for routine inspections

An account team handling invoices

Building trusted relationships and delivering a 5-star experience to both landlords and tenants

Coordinating maintenance and repairs in a cost-effective, practical manner

Communicating proactively and professionally, resolving complex issues with confidence

Leading by example and mentoring junior team members

Ensuring compliance with the RTRA Act and internal policies

Acting as the key decision-maker for your portfolio (no trust accounting required)

A seasoned property professional with life experience and maturity

Confident communicator – clear, empathetic, and efficient

A people person who naturally builds rapport and long-term relationships

Dedicated to delivering a premium, 5-star client experience

A problem-solver who understands how to maintain homes smartly and economically

Detailed, fast, and reliable – you take ownership and follow through

Able to handle challenging situations calmly and confidently

Strong understanding of the RTRA Act and residential tenancy processes

Positive energy, can-do attitude, and growth mindset

Comfortable embracing change and innovation in a fast-paced environment

Loves helping people – tenants, landlords, and teammates alike

Chinese speaking is essential in this role

Key Responsibilities:

Tenancy Management

Manage the lifecycle of tenancies from application, lease signing, renewals, and exits. (with support of course)

Review / overview lease renewal workflow.

Handle tenant communications professionally and efficiently.

Maintenance Coordination

Respond to maintenance requests promptly and liaise with approved tradespeople.

Ensure urgent repairs are actioned according to RTRA Act timeframes.

Track and follow up outstanding work orders.

Always find cost effective way to solve maintenance problems

Routine Inspections & Entry/Exit Reports

Review and finalise entry, routine, and exit condition reports from field agent.

Identify maintenance issues and report and resolve them promptly.

Maintain inspection schedules and communicate feedback to landlords.

Arrears Control

Monitor rent payments and follow up rent arrears in accordance with legislation.

Issue breach notices when required and escalate serious arrears to tribunal where necessary.

Compliance & Risk Management

Ensure all leases, bonds, notices, and safety compliance (e.g. smoke alarms) are up to date and legally compliant. (we have workflows)

Prepare documentation and attend QCAT hearings if required.

Client Relationship Management

Build strong, positive relationships with landlords and tenants.

Provide clear and timely communication.

Proactively resolve complaints or escalate to senior staff if needed.

Administrative Duties

Maintain accurate records using property management software.

Ensure all communications and documentation are saved appropriately.

Salary match Number of applicants Skills match

Your application will include the following questions:Which of the following statements best describes your right to work in Australia? How many years' experience do you have as a property manager? Do you have native or bilingual proficiency in any languages other than English? How many years of people management experience do you have? Do you have a current Australian driver's licence?