Field Service Technician

2 weeks ago

Sydney, New South Wales, Australia Hach Full time
Overview

Field Service Technician – Hach / Veralto

Role description and responsibilities follow. This description reflects the original content while removing irrelevant boilerplate and duplications.

Role Description

The primary role is to provide repair and preventative maintenance services for all Hach Process and Laboratory Analytical equipment while promoting customer satisfaction and maintenance contract growth across the region.

What You'll Be Doing (Job Responsibilities)
  • Use established ISO work instructions to provide repair and preventative maintenance services for all Hach equipment.
  • Work cooperatively with Service team and field sales staff to promote customer satisfaction.
  • Provide service phone support for customers while in their office and while traveling as required.
  • Be highly motivated and able to work without supervision.
  • Actively promote contractual service agreements and upgrade purchases of new equipment.
  • Determine the amount to bill customer within a framework of charges.
  • Submit prompt, accurate service reports that affect billing, inventory, instrument history, and instrument failure.
  • Extensive travel will be incurred within New South Wales and inter-state for this role.
What We Are Looking For (Skills & Qualifications)
  • Trade certificate or 5+ years' experience in Instrumentation or process control systems required
  • Restricted Electrical or Full Electrical License preferred
  • Mastery of PM, diagnostics & repair on core products as required
  • Mastery of PM, diagnostics & repair on other products to fulfill customer requirements within the territory
  • Experience in a commercial Service role with metrics and monitored KPI performance preferred
  • Candidate must have the right to live and work in Australia
Environment
  • The work environment is office and field service activity.
  • Field service will take the individual to customer locations with moderate physical activity (e.g., lifting/carrying of materials).
Diversity, Equity, and Inclusion

Veralto is dedicated to building and sustaining a diverse and inclusive culture. Veralto and all Veralto Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.

At Veralto, we value diversity and the existence of similarities and differences found in our workforce, workplace and markets we serve.

Unsolicited Assistance

We do not accept unsolicited assistance from headhunters or recruitment firms for any of our job openings. Resumes or profiles submitted without a valid signed search agreement will be deemed the property of Veralto and its companies.

Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Engineering and Information Technology

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