
Workforce and Service Excellence Leader
3 days ago
365 Care Penrith, New South Wales, Australia
Join or sign in to find your next jobJoin to apply for the Workforce and Service Excellence Leader role at 365 Care
365 Care Penrith, New South Wales, Australia
3 weeks ago Be among the first 25 applicants
Join to apply for the Workforce and Service Excellence Leader role at 365 Care
Work options: Hybrid
365 Care - Workforce and Service Excellence Leader
About The Role
At 365 Care, we believe in delivering exceptional home care to our clients — every day of the year. We're on the hunt for a Workforce and Service Excellence Leader to champion this mission, guiding our frontline teams, energising our workforce, and creating seamless, reliable service experiences for our clients.
Reporting to the Operations Manager, this is a leadership opportunity to make a meaningful impact in the lives of the community while shaping a high-performing, values-driven workforce. If you're passionate about people, performance, and purpose, we want to hear from you.
What You'll Do
In this strategic and hands-on leadership role, you'll:
- Lead and empower our Service Coordination and Workforce teams, instilling a culture of excellence, collaboration, and ownership
- Drive workforce planning and rostering strategies that ensure optimum utilisation and scheduling efficiency, with an uncompromising focus on client satisfaction
- Partner across Operations and Shared Services teams to deliver consistent, quality care, while always finding ways to enhancing our service delivery model.
- Use data to inform decision-making, identify opportunities for improvement, and optimise workforce performance.
- Foster a culture of inclusion, joy and continuous development, where every problem has a solution and we always have each others' back
- You're an experienced and passionate leader who thrives in a fast-paced environment
- Proven experience leading service delivery teams in healthcare, disability or community care (NDIS or Home Care preferred)
- Strong knowledge of scheduling, workforce planning, and operational excellence
- A track record of developing high-performing, values-aligned team
- Excellent communication, problem-solving, and change leadership skills
- Experience using rostering and workforce systems to drive efficiency and improvement
- A passion for inclusive leadership and community-oriented outcomes
Join 365 Care and make a real difference in our community, delivering compassionate, person-centred care that truly matters. Be part of a supportive, values-driven team where your work is valued and your growth is encouraged.
We Also Offer
- Hybrid working arrangements to suit your lifestyle
- Employee benefits including discounted health insurance, retailer discounts and EAP
- Be part of a growing organisation with a reputation for service excellence
- Join a team that values diversity and celebrates different perspectives
Apply now and join us on the journey to shaping the future of Australian home care.Seniority level
- Seniority levelMid-Senior level
- Employment typeFull-time
- Job functionOther
- IndustriesWellness and Fitness Services
Referrals increase your chances of interviewing at 365 Care by 2x
Sign in to set job alerts for "Service Supervisor" roles.Eastern Creek, New South Wales, Australia 2 weeks ago
Penrith, New South Wales, Australia 29 minutes ago
Moorebank, New South Wales, Australia 13 minutes ago
Narellan, New South Wales, Australia 2 weeks ago
School Crossing Supervisor - Tregear Public SchoolWetherill Park, New South Wales, Australia 5 days ago
Casula, New South Wales, Australia 1 week ago
School Crossing Supervisor - Smithfield West Public SchoolWoodpark, New South Wales, Australia 5 days ago
School Crossing Supervisor - Riverbank Public School - The PondsThe Ponds, New South Wales, Australia 5 days ago
Castle Hill, New South Wales, Australia 2 weeks ago
Lurnea, New South Wales, Australia 2 months ago
Castle Hill, New South Wales, Australia 1 day ago
Penrith, New South Wales, Australia 2 days ago
School Crossing Supervisor - Australian International Academy of Education - North KellyKellyville, New South Wales, Australia 1 week ago
Blacktown, New South Wales, Australia 5 days ago
School Crossing Supervisor - Kent Road Public School - EastwoodEastwood, New South Wales, Australia 1 week ago
Moorebank, New South Wales, Australia 5 days ago
Penrith, New South Wales, Australia 6 days ago
Eastern Creek, New South Wales, Australia 2 weeks ago
Parramatta, New South Wales, Australia 1 week ago
Moorebank, New South Wales, Australia 3 days ago
Oran Park, New South Wales, Australia 2 weeks ago
School Crossing Supervisor - St Michael's Primary School - Baulkham HillsBaulkham Hills, New South Wales, Australia 5 days ago
Werrington, New South Wales, Australia 1 day ago
Parramatta, New South Wales, Australia 7 hours ago
Textiles Department Supervisor - Wetherill ParkWoodpark, New South Wales, Australia 1 day ago
Prestons, New South Wales, Australia 5 days ago
Bankstown, New South Wales, Australia 1 month ago
Parramatta, New South Wales, Australia 2 weeks ago
School Crossing Supervisor - Busby Public SchoolHinchinbrook, New South Wales, Australia 5 days ago
Customer Service Manager (Duty Manager) Blacktown NSW 2148Blacktown, New South Wales, Australia 6 days ago
School Crossing Supervisor - St Bernadette's School - Castle HillBaulkham Hills, New South Wales, Australia 1 week ago
School Crossing Supervisor - St Patrick's Primary School - GuildfordGuildford, New South Wales, Australia 5 days ago
Narellan, New South Wales, Australia 4 days ago
Jamisontown, New South Wales, Australia 2 weeks ago
We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr-
Workforce and Service Excellence Leader
7 days ago
Penrith, Australia 365 Care Full time**Work options**: Hybrid **365 Care - Workforce and Service Excellence Leader** **About the Role** At 365 Care, we believe in delivering exceptional home care to our clients — every day of the year. We’re on the hunt for a Workforce and Service Excellence Leader to champion this mission, guiding our frontline teams, energising our workforce, and...
-
Commercial Operations Leader
4 days ago
Penrith Municipality, Australia beBeeExcellence Full time $55,000 - $85,000Job OpportunityBring commercial skills and passion for customer experience to a dynamic team as an Assistant Store Manager.Key ResponsibilitiesSupport the Store Manager in creating a culture of development that inspires and engages the team, driving business outcomes and fostering future leaders.Embed customer excellence by growing the business through clear...
-
Team Leader
4 days ago
Penrith Municipality, Australia Breakthru Full timeTeam Leader - Inclusive Employment Australia (IEA)Join to apply for the Team Leader - Inclusive Employment Australia (IEA) role at BreakthruTeam Leader - Inclusive Employment Australia (IEA)2 days ago Be among the first 25 applicantsJoin to apply for the Team Leader - Inclusive Employment Australia (IEA) role at BreakthruAbout Us...Want to grow your career...
-
Team Leader
3 days ago
Penrith Municipality, Australia Breakthru Full timeTeam Leader - Inclusive Employment Australia (IEA)Join to apply for the Team Leader - Inclusive Employment Australia (IEA) role at BreakthruTeam Leader - Inclusive Employment Australia (IEA)2 days ago Be among the first 25 applicantsJoin to apply for the Team Leader - Inclusive Employment Australia (IEA) role at BreakthruAbout Us...Want to grow your career...
-
Strategic Finance Leader
2 days ago
Penrith Municipality, Australia beBeeFinance Full time $127,150 - $144,444Strategic Finance LeaderWe are seeking a highly skilled Strategic Finance Leader to join our team. In this pivotal role, you will work closely with the management team, forging strong partnerships with operational and executive leaders.This is a unique opportunity to drive informed decision-making and resource optimisation by providing timely financial...
-
Fire Services Manager
2 days ago
Penrith Municipality, Australia beBeeFireServices Full time $90,000 - $120,000Job Title: Fire Services ManagerWe are seeking an experienced leader to oversee the efficient operation of our Fire Services team. The successful candidate will have a strong background in fire services industry and excellent leadership skills.About the Role:Manage and oversee the efficient operation of the Fire Services team, providing Fire Services Testing...
-
Customer Service Officer
15 hours ago
Penrith Municipality, Australia BOQ Group Full timeOverviewCustomer Service Officer - Penrith role at BOQ Group.About The RoleDo you have a passion for customer service and want to kickstart your career in banking? Are you an experienced customer service professional with excellent relationship building skills and a passion for delivering excellent service to customers?Join our dynamic team and unlock...
-
Customer Service Officer
17 hours ago
Penrith Municipality, Australia BOQ Group Full timeOverviewCustomer Service Officer - Penrith role at BOQ Group.About The RoleDo you have a passion for customer service and want to kickstart your career in banking? Are you an experienced customer service professional with excellent relationship building skills and a passion for delivering excellent service to customers?Join our dynamic team and unlock...
-
Team Leader
3 days ago
Penrith Municipality, Australia Royal Rehab Group Full timeTeam Leader - Inclusive Employment Australia (IEA)Team Leader - Inclusive Employment Australia (IEA)1 day ago Be among the first 25 applicantsAbout Us...Want to grow your career while helping people find a job they love?About Us...Want to grow your career while helping people find a job they love?At Breakthru, you won't be stuck behind a desk — you'll be...
-
Team Leader
3 days ago
Penrith Municipality, Australia Royal Rehab Group Full timeTeam Leader - Inclusive Employment Australia (IEA)Team Leader - Inclusive Employment Australia (IEA)1 day ago Be among the first 25 applicantsAbout Us...Want to grow your career while helping people find a job they love?About Us...Want to grow your career while helping people find a job they love?At Breakthru, you won't be stuck behind a desk — you'll be...