Manager Customer Service and Administration
4 weeks ago
Add expected salary to your profile for insights.
About the business
SummitCare today operates 9 homes across Sydney and Newcastle. Our purpose is to enable wellbeing all day, every day, for people requiring aged care. We strive for excellence in all we do. SummitCare is professional, respectful, and supportive, caring for our aged community as if they were our own family.
About the role
As the Manager Customer Service and Administration at SummitCare Waverley, a 60-bed aged care facility, you will be the face of the home, welcoming visitors with respect, politeness, and professionalism, supported by a small administration team. You will be responsible for achieving operational objectives related to admissions, occupancy, referral management, resident liaison, and administration. You will support and report to the General Manager, ensuring high levels of customer service and administrative efficiency.
About You
You should be well-presented with highly developed communication and organizational skills. Your strong administration skills, attention to detail, and ability to handle multiple tasks are critical for this role.
The Benefits
- Permanent full-time role
- Excellent salary plus bonus
- Employer of choice 2025
- Flare HR benefits package
- Opportunities for growth within a progressive aged care organization
The Requirements
- Aged Care Admissions experience
- Knowledge of Aged Care Act and Standards (beneficial)
- Experience with Fee Contributions, Bonds (RAD & DAPS), periodic payments, and retention in the Aged Care sector
- Confident communicator at all levels
- High-level multi-tasking and time management skills
- Ability to build and grow relationships
- Strong negotiation skills
Your application will include the following questions:
- Which of the following statements best describes your right to work in Australia?
- What is your expected annual base salary?
SummitCare was founded in 1966 with a nursing home in Sydney, caring for individuals' needs, established by Wohl Management Group, Emerich and Elizabeth Wohl. Today, we continue our founders' tradition. We are a company grounded in our values: Welcoming, Obliging, Respectful, Teamwork, and Honesty.
Our purpose remains to enable wellbeing all day, every day, for aged care residents. We are committed to excellence and caring for our community as if they were family.
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