Reception / Front Admin Officer

2 weeks ago

Sunshine Coast, Australia Ingenia Full time

Ingenia Lifestyle Nature's Edge is an over 50s community where connection and freedom flourish. Nestled in the Buderim foothills of the Sunshine Coast, you'll feel a sense of ease from the moment you arrive.

About the Community

This lifestyle community is designed to provide its residents with a sense of belonging and connection. The community offers a range of amenities and activities that cater to the needs and interests of its residents.

About the Role

We are seeking a highly organized and friendly individual to assist the Community Manager in providing administration services to residents and guests. This part-time role is 20 hours per week and requires the ability to work independently with minimal supervision.

Key Responsibilities
  1. Manage reception and front of house ensuring a warm and welcoming environment for residents and guests.
  2. Take payments when necessary and maintain accurate records.
  3. Assist residents and guests with inquiries and requests in a professional and courteous manner.
  4. Register any issues related to cleaning, maintenance, office, common areas etc. and report to management.
  5. Conduct site tours for prospective residents as needed.
  6. Maintain databases using computer programs and MS Office.
  7. Answer incoming calls, action faxes and emails, and sort mail.
  8. Perform general receptionist duties including filing.
  9. Carry out routine walk around and perimeter checks to ensure all residents are adhering to site rules.
  10. Actively foster and support positive working relationships with team members.
  11. Show empathy and care towards customers' needs while maintaining professional conduct.
About You
  1. Previous experience in reception and administration is essential.
  2. Strong planning and organizational skills.
  3. Confident decision-making abilities with minimal supervision.
  4. Excellent written and verbal communication skills.
  5. Proactive team player.
  6. Well-presented and proficient at dealing with people.
Culture and Benefits
  1. Employee recognition and reward program.
  2. Discounted accommodation rates at Ingenia holiday parks.
  3. Friendly work environment.

This is a fantastic opportunity to join our dynamic and growing business. We offer a competitive package, flexibility, extensive training and development, career progression, and generous reward and recognition programs including amazing discounts at our Holiday Parks. If you're passionate about creating communities where people truly belong, we'd love to hear from you.

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