Reception Services Officer

3 weeks ago

Melbourne, Victoria, Australia Victorian Department of Families, Fairness & Housing Full time
Overview

Reception Services Officer is a public-facing role within the East Division of the Victorian Department of Families, Fairness & Housing. The role is often the first interaction an individual has with the organisation. The officer assists clients, the general public and other service providers by understanding the purpose of their contact, providing accurate information and referring them to the right person or agency.

Responsibilities
  • As part of a team, deliver a high quality telephone and reception service to clients, service providers and members of the public by maintaining a welcoming and professional manner, acknowledging all visitors and callers, respecting diversity and responding promptly to their needs in turn.
  • Attend appropriately to each enquiry by taking a helpful approach, establishing the purpose of the visit or call, assessing the service required and providing the appropriate response.
  • Maintain effective working relationships, liaise efficiently and professionally with all levels of staff.
How to Apply

Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats. A CV and Cover Letter (max 2 pages) outlining suitability to the role in line with the Key Selection Criteria should be submitted. Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process. Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.

For more information on working with us and our recruitment process, please visit the Department of Families, Fairness & Housing Victoria – Jobs page: www.dffh.vic.gov.au/jobs

Seniority level
  • Entry level
Employment type
  • Part-time
Job function
  • Administrative
Industries
  • Consumer Services
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