Reception Services Officer

3 weeks ago

Melbourne, Victoria, Australia Victorian Department of Families, Fairness & Housing Full time
THE ROLE

The Reception Services Officer is a critical position within the East Division, Department of Families, Fairness and Housing. The role is public facing and can be the first interaction an individual has with the organisation. The role is responsible for assisting clients, the general public and other service providers with the purpose of their contact and ensuring they are provided with accurate, up to date information or referred to the right person/agency.

Accountabilities Include
  • As part of a team, deliver a high quality telephone and reception service to clients, service providers and members of the public by maintaining a welcoming and professional manner, acknowledging all visitors and callers, respecting diversity and responding promptly to their needs in turn.
  • Attend appropriately to each individual enquiry by taking a helpful approach, establishing the purpose of the visit or call, assessing the service required and providing the appropriate response.
  • Maintain effective working relationships, liaise efficiently and professionally with all levels of staff.

How To Apply

Please open the position description to read more.

Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria. Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process. Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs )

Please apply to submit your interest in this position.
#J-18808-Ljbffr

  • Reception Services Officer

    2 weeks ago

    Melbourne, Victoria, Australia Department Of Families, Fairness And Housing Full time

    THE ROLEThe Reception Services Officer is a critical position within the office because it gives the first impression of the organisation. It fulfils a crucial role in assisting clients, the general public and other service providers with the purpose of their contact and ensuring they are provided with accurate, up to date information or referred to the...

  • Reception Services Officer

    1 week ago

    Melbourne, Victoria, Australia Department Of Families, Fairness And Housing Full time

    **THE ROLE**The Reception Services Officer is a critical position within the office because it gives the first impression of the organisation. It fulfils a crucial role in assisting clients, the general public and other service providers with the purpose of their contact and ensuring they are provided with accurate, up to date information or referred to the...

  • Reception Services Officer

    3 weeks ago

    Melbourne, Victoria, Australia Victorian Department of Families, Fairness & Housing Full time

    Overview Reception Services Officer is a public-facing role within the East Division of the Victorian Department of Families, Fairness & Housing. The role is often the first interaction an individual has with the organisation. The officer assists clients, the general public and other service providers by understanding the purpose of their contact,...

  • Reception Services Officer

    3 weeks ago

    Melbourne, Victoria, Australia Victorian Department of Families, Fairness & Housing Full time

    OverviewReception Services Officer is a public-facing role within the East Division of the Victorian Department of Families, Fairness & Housing. The role is often the first interaction an individual has with the organisation. The officer assists clients, the general public and other service providers by understanding the purpose of their contact, providing...

  • Reception Services Officer

    2 weeks ago

    Melbourne, Victoria, Australia Victorian Department Of Families, Fairness & Housing Full time

    OverviewReception Services Officer is a public-facing role within the East Division of the Victorian Department of Families, Fairness & Housing.The role is often the first interaction an individual has with the organisation.The officer assists clients, the general public and other service providers by understanding the purpose of their contact, providing...

  • Reception Services Officer

    2 weeks ago

    Melbourne, Victoria, Australia Department Of Families, Fairness And Housing Full time

    The Reception Services Officer role is a critical position within the office as it provides the first impression of the organisation and fulfils the critical role in assisting clients, staff, visitors, contractors and other stakeholders. The role ensures customers are provided with accurate information and referred to the correct area. The position is...

  • Reception Services Officer

    1 week ago

    Melbourne, Victoria, Australia Department Of Families, Fairness And Housing Full time

    **THE ROLE**The Reception Services Officer is a critical position within the office as it gives the first impression of the organisation. The role is instrumental in providing quality telephone and face-to-face service to clients, the general public, staff and service providers of the Department.**ACCOUNTABILITIES INCLUDE**- Assess client's needs and provide...

  • Reception Services Officer

    1 week ago

    Melbourne, Victoria, Australia Department Of Families, Fairness And Housing Vic Full time

    THE ROLEThe Reception Services Officer is a critical position within the East Division, Department of Families, Fairness and Housing.The role is public facing and can be the first interaction an individual has with the organisation.The role is responsible for assisting clients, the general public and other service providers with the purpose of their contact...

  • Reception Services Officer

    2 weeks ago

    Melbourne, Victoria, Australia Department Of Families, Fairness And Housing Full time

    THE ROLEThe Reception Services Officer is a critical position within the office as it gives the first impression of the organisation. The role is instrumental in providing quality telephone and face-to-face service to clients, the general public, staff and service providers of the DepartmentACCOUNTABILITIES INCLUDEOperating at value range 1, you will perform...

  • Reception Services Officer

    1 week ago

    Melbourne, Victoria, Australia Department Of Families, Fairness And Housing Full time

    **THE ROLE**The Reception Services Officer is a critical position within the office as it gives the first impression of the organisation. The role is instrumental in providing quality telephone and face-to-face service to clients, the general public, staff and service providers of the Department.**ACCOUNTABILITIES INCLUDE**- Under general direction, provide...