Customer Service Officer

Overview

Are you looking for consistent part-time hours with the flexibility to take on more? We're seeking a reliable, adaptable team player to join our friendly team across three locations Glenorchy, Bellerive and Sorell (all within 30 minutes of each other). This is an onsite position in Hearing Australia's hearing care network.

Responsibilities

• You'll greet clients, attend to all counter and telephone enquiries
• You'll cover reception and undertake general administration duties including booking client appointments, processing claims, data entry and monthly reports
• You'll liaise extensively with our clients comprising of children and adults, some with complex needs, as well as clients with multicultural and Aboriginal and Torres Strait Islander backgrounds
• You'll perform minor hearing aid repairs and troubleshooting
• You'll assisting Clinicians with the provision of clinical services by proactively identifying client needs, offering professional advice and demonstrating the use of hearing aids

What You'll Bring

• Experience as a proactive problem solver with a desire to accept responsibility and take ownership of your work
• Intermediate/advanced level computer literacy and some exposure or working knowledge of mobile technology (both Apple and/or Android applications)
• A desire to work within an organisation that contributes to the greater good and provides genuinely rewarding work, making a difference to the lives of our clients and their families
• A flexible attitude, with a readiness to step in for additional hours to cover planned and unplanned staff leave
• A dependable and can-do attitude, with a strong work ethic
• Comfortable working in different team environments and able to adapt quickly

What matters most?

It's simple – your drive to help anyone and everyone who needs us. And you'll see your role as a real responsibility and an incredible opportunity to make an impact on lives across the country.

Why Hearing Australia?

• How we do what we do: Our vision is to deliver the best hearing solutions for anyone, anytime, anywhere. At Hearing Australia, you'll know you're making a contribution that really means something
• Who we work with: Here, you'll support and empower clients of all backgrounds. That's what drives our teams and what makes them so special
• Where we're going next: As our industry evolves, we're committed to learning and improving what we do and how we do it and building an organisation where everyone can thrive.

What does that mean for you?

As a Customer Service Officer, you'll know that every day your work is helping children and adults who need us. Just ask Ebonie, one of our dedicated Customer Service Officers, about why they choose to work with us:

"I think care is why most of us come to work. It's knowing we can do our bit to make life a little easier for our clients."

You'll Also Enjoy a Range Of Benefits, Including:

• Attractive salary package includes a generous 15.4% superannuation
• Paid parental leave
• Attractive employee benefits (salary sacrifice superannuation, HCF private health cover discount, well-being programs, salary packaging, discounts across an exciting range of retailers)

Let's create the gold standard of hearing care.

We will require the successful candidate to be willing to have a Police Check conducted (we pay), a current driver's licence and must have rights to work in Australia.

Hearing Australia is an Equal Opportunity Employer and embraces diversity, equity and inclusion. We are passionate about building a diverse and inclusive culture from within. We encourage Aboriginal and Torres Strait Islander peoples and applicants from different cultures who are bilingual to apply. We are committed to facilitating a barrier-free recruitment process and work environment. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience.

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