Customer Support Specialist

3 weeks ago

Melbourne, Victoria, Australia Loan Market Group Full time

**Customer Support Specialist Role at Loan Market Group**

The Customer Support Specialist is the primary point of contact for brokers needing assistance, delivering efficient and high-quality support across phone, email, tickets, and online chat channels.

Key Responsibilities:

  • Customer Service Delivery: Deliver customer service from any frontline touch-point of AskLMG to deliver a seamless experience, including phone, emails, tickets, and online/digital chat channels.
  • Enquiry Management: Efficiently and effectively manage customer enquiries and requests on LMG's services and operations.
  • Information Provision: Provide accurate, timely, and courteous information and assistance to customers.
  • Tailored Approach: Tailor your approach and interactions to ensure all customers receive an excellent experience.
  • Collaboration: Contribute to a collaborative team environment which shares responsibility for managing customer enquiries and workloads to deliver positive outcomes for our customers.

**Requirements**:

  • Minimum 2 years of customer-facing experience in a customer support/service or help desk role, ideally supporting the financial-related industry.
  • Excellent Communication Skills coupled with a strong work ethic.
  • Adaptability, flexibility, and agility with regards to change and adopting new methods of working.
  • Lending Experience (consumer-facing or phone).
  • Excellent English Communication Skills both verbal and written.
  • Technical Mindedness and ability to navigate through new systems with ease.
  • Strong Analytical and Problem-Solving Capabilities with outstanding attention to detail.
  • Excellent Organisation and Time Management Skills.
  • Proactive Approach.

**Benefits:** Flexible working arrangements, generous paid leave, and opportunities for professional growth and development.

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