Workday Consulting Services Manager

2 weeks ago

Sydney, New South Wales, Australia Collaborative Solutions Full time

The Manager, Consulting Services is a "go to" practice leader that provides expert guidance, advice, and development support to the Consulting management team and their subsequent team members. This individual will assist the sales team with sales activities such as orals, estimations, and Statements of Work (SOW's). This person works closely with Engagement Managers, Project Managers, Managing Consultants, and leads, and acts as a liaison between the Consulting team and executive management. This person will assist in identifying business needs, staffing projects, and ensuring that the work/life balance of our consultants is monitored and adjusted appropriately.

Key Responsibilities:

Project Oversight:

  1. Oversight responsibility for projects across the practice.
  2. Oversee and assist Engagement Managers and team members when needed to identify project needs, reduce risk and develop solutions and strategies.
Sales Support:
  1. Support the RFP response and pursuit process for Consulting work.
Team Leadership:
  1. Assist in the recruitment, development, and management of a diverse, remote team of consultants supporting Workday applications.
  2. Drive team and individuals to achieve high customer satisfaction levels.
  3. Ability to establish immediate credibility with clients and within the company; can build consensus and achieve goals through influence.
People Development:
  1. Perform role of mentor and coach.
  2. Analyze team skills and provide for cross training to maintain teams' ability to staff projects appropriately.
Performance Management:
  1. Establish direct reports' goals and objectives during the bi-annual review process.
  2. Direct the collection of performance feedback from customer and engagement/project manager on a quarterly basis or upon completion of project for your entire team.

Skills and Requirements:

  • Possess 3-5 years of Workday (or other ERP) Consulting implementation experience.
  • Bachelor's degree or equivalent.
  • Proven experience leading a virtual team.
  • Required characteristics: fast learner, detail oriented, decisive, and enjoy fast paced work environments.
  • Must work well within and across teams to get things accomplished.
  • Possess sales engagement experience estimating and presenting to prospects.

Why choose Cognizant:

  • Entrepreneurial environment that welcomes your ideas.
  • Opportunity to do great work.
  • Outreach programs that support communities and tap into your volunteer spirit.
  • Learning opportunities to help current needs and advancement.
  • Global operations, with opportunities in North America, Europe and Asia Pacific.
  • An abundance of Affinity groups to meet your needs.

Cognizant Core Values:

  • Work as One: We think beyond roles, relying on each other's strengths to win as a team.
  • Raise the Bar: We always aim for excellence in how we work and what we deliver.
  • Dare to Innovate: We push boundaries and take chances to reimagine what's possible.
  • Do the Right Thing: We all lead with integrity and always make the ethical choice.
  • Own It: We own the outcomes for our company, colleagues, and community.
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