Customer Service Representative

4 days ago

Sydney, New South Wales, Australia PERSOL APAC Full time

This range is provided by PERSOL APAC. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

A$36.00/hr - A$37.00/hr

Customer Service Representative – Aviation Call Centre (Full-Time Casual)

Mascot, Sydney | Full-time, Monday to Friday | Contract: Now through December 2025, with potential extensions. Hourly rate $36 - $37 an hour plus super

Are you passionate about delivering exceptional customer service and looking to be part of the fast-paced aviation industry?

Our client – a leading name in the airline industry – is seeking enthusiastic and dedicated Customer Service Representatives to join their call centre team located at their corporate head office in Mascot, Sydney.

This full-time casual contract runs from now through to the end of December, with potential for extension into 2026. This is an exciting opportunity to be part of the travel industry's busiest season, helping customers with their journeys during the Christmas holiday period.

About the Role

As a Customer Service Representative, you'll be the first point of contact for passengers, supporting them with:

  • Logistics/freight and freight forwarder experience is highly desired
  • Handling disruptions and assisting with rebooking
  • Answering general queries and providing timely, accurate information
  • Ensuring customer satisfaction with every interaction

You'll be working in a fast-paced, team-oriented environment where no two days are the same

What We're Looking For

We're on the lookout for customer service professionals who can hit the ground running with:

  • A strong customer-first attitude and a passion for helping people
  • Availability to work Monday to Friday, full-time hours
  • Excellent communication skills, both verbal and written
  • Strong attention to detail and accuracy in handling bookings
  • Ability to work independently and within a team environment
  • Confidence in using Microsoft Office applications
  • A proactive mindset and solution-oriented approach
  • Experience working in high-volume call centres.
Highly Regarded Experience
  • Previous experience in aviation customer support
  • Familiarity with Salesforce, SAP, or similar CRM/call centre platforms
  • Work with one of Australia's most respected airline brands
  • Be part of the travel industry's busiest and most exciting season
  • Gain valuable experience in a high-performance, customer-focused environment
  • Competitive hourly rates and potential for contract extensions

Start dates are immediate – don't miss your chance to get on board before the holiday rush

Apply now with your updated CV and take the next step in your customer service career, or email me at Ekta.Ojha@persolapac.com

The role is based in Sydney; therefore, any applications from anyone outside of Australia or Sydney will not be entertained.

Seniority level
  • Entry level
Employment type
  • Contract
Job function
  • Customer Service
Industries
  • Airlines and Aviation and Telephone Call Centers
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