Property Manager

Job title: Property Manager

Location: Mansfield

Brand: Leaders

Hours: Monday to Friday 8:45am to 5:30pm

Salary: Competitive plus bonuses

About Leaders: Leaders, part of LRG, is a well-established property group across the UK with a history of providing exceptional property services and a commitment to professionalism and client satisfaction in the property market.

Summary: Reporting to the Team Manager/Head of Centre, Leaders are seeking a Property Manager to join the team based in Mansfield. Experience is beneficial but not essential. You will act as a point of contact for tenants and landlords, assisting with inquiries, booking appointments, and ensuring a smooth tenancy process from start to finish.

• Provide excellent telephone and written communication for the duration of the tenancy.
• Accept and understand tenants' maintenance requirements, providing triage to resolve issues where possible.
• If unable to resolve, communicate with the landlord with a solution and arrange works with the dedicated contractor.
• Update all parties regularly by phone, email or text and log notes.
• Make regular "well-being" calls to the landlord.
• Work with the property management team to ensure works are completed and invoiced within 21 days and update customers on progress.
• Ensure that mandatory compliance/legislation is in place on all properties and follow company processes where required.
• Coordinate with Property Inventory Clerks to ensure inspections are conducted and landlords and tenants are informed per company policy.
• Place calls to all managed landlords and tenants two weeks prior to vacation to explain the checkout process and timeframes.
• Deal with non-managed deposits under the No Deposit Scheme where applicable.
• Ensure checkout processes are followed and communications are sent within company process via the Depositary site.
• Collaborate with team leaders, head of centres, and branch network to understand reasons for lost units.
• Maintain high levels of communication with internal and external customers.

• Excellent communication, written and verbal
• Professional telephone manner
• Organisational skills, time management and attention to detail
• Full UK Driving License required

• Proven track record for career growth and advancement within the company
• Market-leading training and ongoing professional development
• Access to a diverse portfolio of properties
• Supportive and collaborative team environment

• Competitive base salary and additional incentives
• Quarterly and yearly awards
• Salary sacrifice pension scheme
• Generous holiday allowance, increasing with service
• Parental leave and fertility policy
• Staff discounts

LRG are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry.

LRG does not engage recruitment agencies for hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or referrals from recruitment agencies, and any such submissions will not be considered.