Account Manager

Triskele Labs is one of Australia's fastest-growing cybersecurity companies. We deliver Managed Detection and Response (MDR), offensive security, advisory, and incident response services to organisations across the country.

We are looking for an experienced and driven Account Manager based in Western Australia to take ownership of a portfolio of existing MDR clients. This role is about building and maintaining deep, strategic client relationships while driving commercial outcomes through cross-sell, upsell, and renewal success.

The Role

This is not a reactive renewals role. We are looking for someone who knows how to actively manage their accounts, report on client health, and take full ownership of the client experience from onboarding through to growth.

You will be responsible for preparing and maintaining RAG reports, identifying at-risk and high-value accounts, tracking key client outcomes, and managing all stakeholder relationships. You will work hand in hand with our Technical Customer Success Managers (TCSMs) who handle technical reporting and service delivery, while you remain the commercial and relationship lead.

You will need to stay ahead of renewal timelines, but more importantly, proactively identify opportunities to expand our services, solve problems, and add value throughout the life of each engagement.

There is also a strong social and event-driven aspect to the role. You will organise and host regular client catchups, including coffees, lunches, dinners, drinks, roundtables, and briefings. You will be expected to involve the right subject matter experts and ensure clients see us as long-term partners, not just vendors.

We encourage the use of AI tools like ChatGPT to assist with writing client communications, internal reports, and planning activities.

What You'll Be Doing

Managing a portfolio of MDR clients in Western Australia

Leading regular client meetings and maintaining high-touch engagement

Preparing and maintaining RAG reports and client health tracking

Identifying and developing cross-sell and upsell opportunities across our service lines

Managing renewals and ensuring retention through proactive account planning

Working closely with TCSMs to align technical delivery with commercial needs

Organising and hosting client lunches, drinks, events, and briefings

Bringing in internal subject matter experts to add value during key engagements

Maintaining regular and meaningful client communication, including updates from the MDR and SOC teams

Using AI to enhance productivity and streamline reporting and communication

What We're Looking For

A proven account manager with experience in tech, services, or cybersecurity

Skilled at client reporting, risk assessment, and identifying growth opportunities

Structured, commercially aware, and confident presenting to senior stakeholders

Highly organised and comfortable managing multiple accounts at once

Proactive, social, and excited to spend time with clients in and out of the office

Experience managing events and engaging clients in a value-led way

Comfortable using AI tools to optimise time and improve communication quality

Cybersecurity knowledge is a bonus but not required – training will be provided

How You Will Be Paid

This role offers a strong base salary in the range of $110,000 to $130,000, recognising the experience and professionalism required to manage high-value MDR accounts.

In addition to your base, you will be eligible for performance-based bonuses tied to your success across key areas, including:

Client renewals and retention

Cross-sell and upsell of additional services

Consistent client engagement and meeting targets

Accurate and proactive reporting and account planning

Bonuses are uncapped and designed to reward those who actively grow and support their client base. There are also opportunities for accelerators when you exceed growth targets.

This is a relationship-led role, but commercial outcomes matter. You will be rewarded for both.

Support You'll Receive

A dedicated Technical Customer Success Manager on each account

Revenue Operations support for reporting, systems, and CRM

Ongoing support and strategy direction from our Sales Director

Access to technical experts across the business for deeper client engagement

KPIs and Targets

You will be measured on meaningful KPIs including client meetings, account planning, cross-sell and upsell results, regular reporting, and retention. You will have the autonomy to manage your portfolio with the right level of support to help you succeed.

Apply Now

If you are a career account manager who loves building strong client relationships, driving growth, and being out in the market, we want to hear from you. Apply now with your resume and a cover letter addressed to Frank Papalia, Sales Director, outlining why this role is the right fit for you. We encourage the use of AI tools like ChatGPT to support your application.

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Your application will include the following questions:Which of the following statements best describes your right to work in Australia? How many years' experience do you have as an account manager? Do you have experience in a sales role? Do you have experience in a role which requires relationship management experience? How many years' experience do you have in a client services / account management role?

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