Network Operations Centre Manager

Join to apply for the Network Operations Centre Manager role at South East Water.

South East Water supports healthy and liveable communities by delivering water, sewerage and recycled water services to 1.77 million people. We innovate with purpose and act with care to deliver healthy water for life. We are constantly learning, embracing the challenges of today and excited by the opportunities that tomorrow will bring.

An exciting new role in the Operational Technology (OT) team, within the Digital and Transformation Group. Reporting to the Group Manager of Operational Technology, the Network Operations Centre (NOC) Manager is responsible for leading the delivery and support of real-time operational systems within South East Water.

This critical role will be accountable for leading the 24/7 operations of South East Water's network control centre, ensuring the safe, reliable, and efficient delivery of water and wastewater services across SEW's catchment area of approximately 1.8 million customers. This role oversees the monitoring, control, and optimisation of network performance through SCADA, telemetry, IoT, and digital systems, while leading a high-performing team of operators and technical specialists.

If you're someone who possesses a blend of technical expertise, leadership capabilities and industry-specific knowledge, then this could be your next role

You're a seasoned operations leader ready to make an impact in the utilities or energy sector and have experience in leading high-performing teams.

To be considered, you'll require the following key skills, knowledge and experience:

• 5–10 years' experience in operations management within utilities, energy, or critical infrastructure
• Tertiary qualification in Engineering, IT, or a related discipline (or equivalent experience)
• Strong knowledge of SCADA, telemetry, IoT, or similar control systems
• Proven leadership in managing 24/7 or shift-based teams
• Experience in water industry operations and regulatory frameworks
• Familiarity with digital transformation, predictive analytics, or smart infrastructure
• Track record in incident management and emergency response
• ITIL certification and an understanding of hydraulic systems

Working at South East Water means you can enjoy a wealth of benefits, including a focus on environmental initiatives and sustainability. We have been recognised as one of the top 101 Workplaces for Women in Australia by Work180 for the past two consecutive years.

South East Water cultivates a dynamic culture that emphasises collaboration and strong work ethics, supported by career-focused learning and development opportunities. Benefits include:

• Access to My Fitness Passport, an Employee Assistance Program (EAP), annual flu shots, and health checks
• Work-life balance with flexible working arrangements, including hybrid work options and leave purchasing
• Life insurance and salary continuance
• 15 weeks paid parental leave and paid superannuation on eligible portions of unpaid parental leave
• Additional leave offerings, such as cultural and ceremonial leave and study leave
• Head office with modern facilities and beachfront views, a separate parents' room, a prayer and meditation room, an onsite cafe, and free parking
• Opportunity to be part of great initiatives involving the local community

We value diversity and belonging. We encourage applications from Aboriginal and Torres Strait Islander peoples, LGBTIQ+ individuals, people with disability and jobseekers of all ages and cultures. If you need any help with the application process or reasonable adjustments during interviews, please reach out to our Talent team at careers@southeastwater.com.au.

Keen to make an impact? Click here to check out the position description. We're accepting applications for this opportunity until Sunday 14 September 2025. To be considered, you must hold unrestricted working rights for the period of employment at the time of application. Successful candidates will also be required to undergo pre-employment checks, including a police records check.

South East Water operates a 24/7 service environment. While this role does not involve rostered after-hours duties, employees may be required to provide out-of-hours support from time to time as required.