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Creators Community Manager

4 weeks ago

Sydney, New South Wales, Australia Canva Full time

Join to apply for the Creators Community Manager role at Canva

Join to apply for the Creators Community Manager role at Canva

Job Description

Job Description

Join the team redefining how the world experiences design.

Hey, hello, hiya, g'day, mabuhay, kia ora, 你好, hallo, vítejte

Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.

Where And How You Can Work

Our flagship campus is in Sydney. We also have a campus in Melbourne and co-working spaces in Brisbane, Perth and Adelaide. But you have choice in where and how you work. That means if you want to do your thing in the office (if you're near one), at home or a bit of both, it's up to you.

What You'd Be Doing In This Role

As Canva scales change continues to be part of our DNA. But we like to think that's all part of the fun. So this will give you the flavour of the type of things you'll be working on when you start, but this will likely evolve.

At The Moment, This Role Is Focused On

  • Design, host and scale inclusive community experiences that foster a creative space for our template and element Creators (designers) to connect across different specialties, languages, and geographies.
  • Draft clear, inclusive communications such as newsletters, in-product updates, email communications, and social posts that are tailored for our Creators
  • Drive the content and event calendar of our global community
  • Engage and moderate conversations with our Creators, ensuring timely, inclusive, and on-brand interactions
  • Strengthen and support our Canvassadors program, building trusted relationships with our most engaged Creators and empowering them to lead, co-create, and advocate for the community.
  • Champion Creator feedback and needs across Canva, gathering insights, maintaining close collaboration with our product teams, and closing the loop with clarity and empathy.
  • Track and report on community health, using data to improve programs and inform broader strategy.
  • Enable our international communities by showcasing the best initiatives around the world while developing toolkits and systems that scale our best practices

You're probably a match if
  • 3+ years of experience in community management or a related field, including experience with content planning and highly engaging initiatives. Bonus points if some of that experience is working directly with contributors or designers.
  • Passionate about building programs that inspire, empower, and elevate creative communities.
  • Experience scaling systems, using data and developing solutions to improve community programs.
  • Understanding of community principles, igniting intrinsic and extrinsic motivators
  • Strong writing and communication skills. You understand your audience and are able to deliver any message effectively in a clear and empathetic way.
  • Passion for visual content and storytelling. You can bring our brand values to life.
  • High emotional intelligence, attention to detail, a collaborative spirit and an energized work ethic.
  • Comfortable using data with the ability to monitor, analyze, spot trends, and interpret community and program metrics and turn the insights into opportunities or recommendations for strategic decisions.
  • Detail-oriented and highly organized, with experience managing multiple projects and priorities

About The Team & Role

We're looking for a Community Manager to engage and scale Canva's Creator Community globally. This diverse group of designers create templates and elements for the Canva library—fueling our mission to make design more accessible, inclusive, and inspiring for everyone.

You'll contribute to our strategy and bring the vision to life by fostering a sense of belonging between our Creators globally and internationally. You will also craft communications that land the right message for our community members. You'll work closely with marketing, product and regional teams to deliver meaningful experiences for our Creators and act as a bridge between our teams and our community. You'll also be a systems thinker that is able to find the best initiatives and help roll them out across every region building our internal infrastructure to continue scaling with quality and consistency.

What's in it for you?

Achieving our crazy big goals motivates us to work hard - and we do - but you'll experience lots of moments of magic, connectivity and fun woven throughout life at Canva, too. We also offer a stack of benefits to set you up for every success in and outside of work.

Here's a Taste Of What's On Offer
  • Equity packages - we want our success to be yours too
  • Inclusive parental leave policy that supports all parents & carers
  • An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more
  • Flexible leave options that empower you to be a force for good, take time to recharge and supports you personally

Check out lifeatcanva.com for more info.

Other Stuff To Know

We make hiring decisions based on your experience, skills and passion, as well as how you can enhance Canva and our culture. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

Please note that interviews are conducted virtually.Seniority level
  • Seniority levelMid-Senior level
Employment type
  • Employment typeFull-time
Job function
  • Job functionMarketing
  • IndustriesSoftware Development

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