Director, Service Management

Overview

Charles Sturt University is seeking a strategic leader to join our Division of Information Technology as Director, Service Management. This senior role is central to modernising our ICT operating model, enhancing service delivery, and driving a customer-focused approach across the University. As Director, Service Management, you will lead the teams responsible for infrastructure, networks, systems, and ICT security, ensuring our technology environment is robust, reliable, and future ready. Your leadership will drive resilience, performance, and trust in every digital interaction across the University.

Responsibilities

• Lead the teams responsible for infrastructure, networks, systems, and ICT security
• Modernise the ICT operating model, enhance service delivery, and drive a customer-focused approach
• Ensure a robust, reliable, and future-ready technology environment; protect and power the core of ICT operations

Role details

• Full Time, Fixed Term (up to 5 years)
• Senior remuneration package starting from $206,852 p.a. (inclusive of superannuation)
• Any Charles Sturt University campus (on-site)

About you

• Experience in managing large-scale service delivery functions in complex environments
• A strong understanding of ITIL, service management frameworks, and digital transformation
• Exceptional leadership and communication skills, with a commitment to collaboration and innovation
• The ability to align technology services with strategic priorities and deliver measurable outcomes

About us

We are a university of the land and people of our regions. True to the character of regional Australia we have gumption, we have soul and we collaborate with others. We develop holistic, far-sighted people who help their communities grow and flourish.

The Wiradjuri phrase yindyamarra winhanganha means the wisdom of respectfully knowing how to live well in a world worth living in. This phrase represents who we are at Charles Sturt University - our ethos. It comes from traditional Indigenous Australian knowledge, but it also speaks to the mission of universities - to develop and spread wisdom to make the world a better place.

Harnessing technology, we thrive as a distributed yet connected community, welcoming and engaging with people across Australia and the world.

Learn more about the Division of Information Technology here.

Visit our website to learn about our great range of employee benefits.

Charles Sturt University is committed to building a diverse workforce as shown through our Athena Swan Bronze Award, our Australian Workplace Equality Index Bronze Award and our membership of diversity-focused organisations. We encourage applications from First Nations people, carers, people from culturally and linguistically diverse backgrounds, people with disability, neurodivergent people, and people of all age groups, genders and sexualities for all roles.

To apply

Click the Apply button and complete your application online, addressing the selection criteria in the position description and uploading your CV. If you experience difficulties applying online or need further information on the application process, please visit our how to apply page or contact us.

Eligibility and contact

This position is open to Australian Citizens and Permanent Residents, or applicants who hold a current valid work visa commensurate with this position.

Further information is available in the position description or by contacting:

General recruitment enquiries: Rebecca Dwyer | Talent Acquisition Consultant | redwyer@csu.edu.au

Role specific enquiries: Mr Alex Tegg | Interim Chief Information and Digital Officer | CIDO@csu.edu.au

Closing date

Closing Date: 11pm, 24 September 2025

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