Afterhours Carer Services Navigator

3 weeks ago

Brisbane, Queensland, Australia Wellways Australia Full time
Overview

Afterhours Carer Services Navigator – Wellways Australia

Join to apply for the Afterhours Carer Services Navigator role at Wellways Australia. The Carer Gateway/Afterhours service provides support to carers during evenings, nights, weekends and public holidays.

Wellways is committed to reconciliation, lived experience and inclusivity. We encourage people from Aboriginal and Torres Strait Islander communities, people with lived experience of mental health and disability, and people who identify as LGBTIQA+ to apply. Even if you only meet some of the criteria, we'd love to hear from you.

Responsibilities
  • Triages carers contacting Carer Gateway and, where appropriate, implements end-to-end services including intake, registration, assessment and planning.
  • Provides emergency respite care for carers who are experiencing crisis and carer burnout to access urgent support.
  • Supports carers via phone or online channels during afterhours shifts (Monday – Friday 8pm–8am, weekends and public holidays 24 hours).
What you will need
  • Diploma qualifications in a relevant field, plus experience in community services, allied health or carer/family peer roles.
  • Experience in supporting individuals experiencing crisis and/or complex supports.
  • Right to work in Australia; current valid Driver's Licence and ability to travel.
  • NDIS Worker Orientation Module (free online).
  • Satisfactory National Police Records Check and NDIS Worker Screening Check.
  • Working with Children Check (Employee/Paid).
What We Offer
  • Part-time role (24 hours per week) based in Campbelltown NSW / Upper Mount Gravatt QLD. Salary: SCHADS level 4B ($44.58-$47.97 p/h) + Super + Salary packaging.
  • Purpose-driven culture with a focus on respect and inclusion.
  • Equitable and inclusive work environment.
  • Salary packaging benefits to increase financial flexibility.
  • Meal and entertainment allowance and an Employee Assistance Program.
How To Apply

This is your opportunity to join a values-based, growing, innovative and nationally recognised organisation with over 2,000 staff across 93 sites. Please click Apply to complete your application.

Applications Close: 07/09/2025

About Wellways

Wellways Australia Limited is committed to safeguarding children and vulnerable people. All applicants must undergo screening prior to appointment. We are a national organisation with sites across Queensland, New South Wales, Australian Capital Territory, Victoria and Tasmania.

Wellways is committed to reconciliation and inclusivity. For a confidential discussion about the role, contact Alana Sully at asully@wellways.org.


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