Director of Operations

4 weeks ago

Sydney, New South Wales, Australia Ovolo Hotels (OMG, AU) Full time

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Founded in 2010, we're an independently owned and operated lifestyle brand with hotels & restaurants across Hong Kong, Australia, and Indonesia. Over the years we've grown exponentially, both in size and confidence. But our attitude towards our guests and our passion for what Ovolo stands for remains as strong as ever. We've never been afraid to be ourselves, to zig when the others zag, to be creative and spontaneous, and to stand out from the crowd. It's what we're famous for. It's what we love.

Our mission is to share happiness. With bright eyes and even brighter minds, we create the kind of good vibrations that carry far and wide. Across continents and overseas. Throughout hotel lobbies, and beyond. It's everywhere you look. Places filled with a special kind of sparkle that keeps people coming back for more.

And want to know what makes Ovolo more special, more unique, and more original than all the rest? Our people. Just the way they are. At Ovolo, we want you to be yourself. It's what keeps us from swimming in the 'sea of sameness. That's why here we've ditched the tired old 'corporate scripts' and empowered our people to speak from the heart. Characters and mavericks, come one, come all. We're after you with all your you-ness.

Enough about us...let's talk about you.

We're looking for a Director of Operations – Commercial to lead the Australian portfolio's commercial operations. This pivotal role drives financial performance, strategic growth, and operational excellence across multiple hotels, with a focus on delivering revenue, guest satisfaction, and brand impact.

Key Responsibilities
  • Provide strategic leadership across rooms and events, ensuring efficiency, cost management, and alignment with business goals.
  • Develop and execute commercial, sales, and revenue strategies, adapting swiftly to changing market conditions.
  • Oversee day-to-day operations across the AU portfolio with a visible, hands-on approach.
  • Ensure hotels consistently achieve Ovolo's guest experience, employee engagement, and financial performance targets.
  • Lead, motivate, and coach cross-functional teams to deliver results and cultivate a high-performing culture.
  • Partner with hotel GMs, Sales & Marketing, and Shared Services to optimise performance, strengthen operations, and grow market share.
  • Review financial reports, monitor KPIs, and identify opportunities to optimise revenue, reduce costs, and increase productivity.
  • Champion Ovolo's brand vision, innovation, and service excellence while driving continuous improvement initiatives.
  • Build strong relationships with senior stakeholders, influencing and aligning on strategic priorities.
  • Promote open communication, employee feedback, and performance development across all teams.
About You
  • Proven success as a Regional/Area Manager overseeing multiple hotels.
  • Strong commercial acumen with the ability to drive revenue growth and optimise operations.
  • Exceptional communication, organisation, and stakeholder management skills.
  • Skilled at leading, motivating, and developing high-performance teams.
  • Proactive, results-oriented, and able to navigate challenges with creative, commercial solutions.

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