Sales Support Coordinator

$70,000 – $80,000 per year + Super + Bonuses

This role offers genuine career progression opportunitiesas the company plans to expand this function into multiple positions with supervisory roles and potential advancement into procurement and contract negotiation responsibilities.

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THE COMPANY YOU'LL JOIN

• Established in the early 2000s, our client is a safety solutions company that develops industry-leading technologies providing in-depth driver data and high-tech monitoring safety systems for fleet operators and the broader Australian driver community.

• They are recognised as the go-to specialist for vehicle tracking and fleet risk management solutions in Australia, with their signature event recording devices and subscription-based analytics platform setting them apart from competitors in the road safety technology sector.

• Our client offers a comprehensive suite of solutions including hardware devices, monitoring systems, analytics and reporting, and coaching and education services, forming a proven model for long-term driver behaviour change that's backed by hundreds of thousands of logged driver hours and AI technology.

• Their robust data system captures and analyses safety data to offer tailored solutions from behaviour management tools to comprehensive analytics platforms, all customised to meet individual client requirements and specific industry needs.

• Major clients include household names such as AusPost, Suez, Toll, Elgas and Anglo American Australia, demonstrating their credibility and market position as a trusted safety technology partner.

• Headquartered on Queensland's Gold Coast in Burleigh Heads

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THE IMPACT YOU'LL MAKE

• Your primary strategic objective will be to manage sales operations from opportunity creation in salesforce through to order completion, allowing senior team members to focus on contract negotiations and new customer acquisition.

• You'll have clear career advancement opportunities within a rapidly growing organisation, with potential progression to supervisory roles overseeing multiple sales support coordinators or advancement into procurement and contract negotiation responsibilities as the company expands.

• You'll work within a collaborative, methodical team environment alongside the accounts team, finance, PMO, and logistics departments.

• You'll take ownership of setting up opportunities within Salesforce, creating accurate quotes and proposals.

• You'll manage the complete sales process flow, from initial opportunity creation in Salesforce through to processing orders and coordinating with the warehouse team for shipping and logistics coordination.

• You'll be responsible for following up on quotes with customers, managing DocuSign processes for contract execution, and ensuring all sales documentation meets the company's high standards for accuracy and professionalism.

• You'll track work orders through their complete lifecycle, monitoring installation progress from 0% completion when hardware is shipped through to 100% completion when devices are fully installed and operational.

• You'll coordinate with multiple stakeholders including 6 account managers, 3 sales representatives, a senior vice president, and the warehouse team to ensure seamless order fulfilment and customer satisfaction.

• You'll maintain detailed customer records within Salesforce, ensuring all client data, sales activities, and progress tracking is accurately documented and readily accessible for reporting purposes.

• You'll support procurement activities by ensuring timely and accurate procurement of products and services required for sales and installations, working closely with suppliers and internal teams.

• You'll provide critical administrative support that enables the sales team to focus on relationship building and revenue generation, directly contributing to the company's ambitious growth targets across 40 countries.

• Your attention to detail and process management will be crucial in supporting a business that handles complex safety technology installations for major clients including AusPost, Suez, Toll, and Anglo American Australia.

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THE EXPERIENCE YOU'LL BRING

• This is an excellent opportunity for someone with proven experience in sales support/administrative coordination who wants to join a rapidly growing safety technology company with genuine career progression opportunities.

• You'll have solid experience using Salesforce or similar CRM systems for managing sales processes, including generating quotes, creating proposals, and maintaining comprehensive customer records and opportunity tracking.

• You'll thrive as a methodical, detail-oriented professional who can work effectively in a collaborative team environment alongside accounts, finance, and logistics teams.

• This role is based in the Burleigh Heads office with 100% office attendance required, working 38 hours per week with flexible start times depending on your location and commute requirements.

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