Patient Services Clerk

Join to apply for the Patient Services Clerk role at St Vincent's Health Australia

Overview

Role overview and duties for the Patient Services Clerk in the St Vincent's Health Australia group.

Responsibilities

• Create patient records and complete all necessary information accurately and in line with current procedures
• Admit patients accurately and in a timely manner
• Maintain a high level of customer service by handling patient enquiries via telephone and in person, in an efficient, professional, and caring manner
• Arrange appointments for patients as requested by clinical staff

About The Role

You will provide crucial clerical support and facilitate patient management for the day procedure department, including admitting patients, completing reception duties and delivering exceptional customer service. A key component of the role is ensuring patient confidentiality is always preserved.

What We Offer

• Excellent benefits including salary packaging
• The position is available in St Vincent's rapid access hub
• Work for one of Australia's leading hospital groups
• Full time fixed term opportunity 80 hours per fortnight Mon to Sunday working on a rotating roster with 7am or 10am starts

Your Contribution

• Previous administration experience in a health setting
• Knowledge of medical terminology
• Knowledge of private health fund billing and public health funding
• Knowledge of Patient Administration Systems
• Strong communication skills, both written and verbal
• Ability to work independently in a multidisciplinary team
• Advanced computer skills, including Microsoft Office applications
• Excellent customer service skills
• A valid Nationally Coordinated Criminal history check, or willing to obtain

What We Expect

• A focus on wellbeing initiatives, with regular events and programs
• Confidential, solutions-focused employee counselling
• A healthy work/life balance encouraged. Full time employment comes with a monthly Accrued Day Off (additional day off per month)
• Ability to join Fitness Passport - Your pass to an extensive choice of fitness facilities
• Salary Packaging – Increase your take home pay
• In the heart of Fitzroy, CBD at our doorstep, close to some of Melbourne's best cafes, public transport and lots of carparks
• Discounts and Promotions always available through our Foundation
• Regular opportunities for professional development to assist you to reach your career goals
• Culture of continuous improvement

About The Team

You will be a part of the Environmental Services team, which is a large and varied department operating across multiple locations within St Vincent's Melbourne campus. We have Patients Services Clerks located at both Fitzroy and Kew.

Working at St Vincent's

St Vincent's Hospital Melbourne (SVHM) is a leading teaching, research and tertiary health service. SVHM provides a diverse range of adult clinical services and is driven by values of Compassion, Justice, Integrity and Excellence.

Application

• Please attach your resume and cover letter to your application
• If you would like a copy of the Position Description, please contact TalentHealthVIC@svha.org.au, and include the JR number

Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced.

We encourage applications from people of all backgrounds and abilities. Inclusion is essential to our mission and diversity reflects the community we serve. Please visit our website, for further information regarding our Aboriginal and Torres Strait Islander Employment at SVHM.

SVHA has a duty of care under work health and safety legislation to eliminate and/or control the risk of transmission of vaccine preventable diseases in healthcare settings. You may therefore be required to undergo mandatory immunisations/vaccinations.

Closing Date

6 September 2025 11:59pm

View Reconciliation Action Plan and Code of Conduct available on request.

#J-18808-Ljbffr

---