Application Support Engineer, AVP

2 weeks ago

Melbourne, Victoria, Australia STATE STREET CORPORATION Full time

Application Support Engineer, AVP

Apply locations: Singapore, Singapore; Melbourne, Australia
Time type: Full time
Posted on: Posted 23 Days Ago
Application deadline: September 30, 2025 (30+ days left to apply)
Job requisition id: R-771857

Charles River Development (CRD) is a rapidly growing and profitable financial software and services firm operating as part of State Street. Our clients include top investment management, wealth management, banking, and insurance firms worldwide. The Application Support Engineer provides operational and application support to CRD customers and internal teams to minimize incidents and prevent recurrence of issues.

Roles and Responsibilities

  • Deliver escalation services for complex CRIMS technical, functional, and operational issues.
  • Provide deep CRIMS, domain, and infrastructure expertise with advanced diagnostic and troubleshooting skills.
  • Handle sensitive issues affecting customer perception of CRD's problem resolution.
  • Apply management-level thinking to see the larger picture of issues.
  • Meet quarterly with CRD Product Engineering to provide feedback and prioritize support issues.
  • Package issues and information for efficient escalation to Engineering or Product Management.
  • Act as the entry point for new product deployment to SaaS infrastructure and provide operational feedback.

General Requirements

  • Minimum 8 years of experience in the Financial/Software Services industry, with financial market systems preferred.
  • At least 5 years of experience with the Charles River application.
  • Proven ability to partner with internal departments to deliver excellent customer service.
  • Successful client management and support track record.
  • Knowledge across front, middle, and back offices, including equities, fixed income, derivatives, FX, etc.
  • Ability to interact with C-Level management using a hands-on approach.
  • Understanding of multi-tier architectures, relational databases, SQL, FIX, Crystal Reports, messaging, and web services (familiarity is a plus).
  • Exposure to structured programming languages.
  • Excellent customer service, troubleshooting, communication, and interpersonal skills.

Qualifications

  • Bachelor's Degree in Business Management, Economics, Finance, Computer Science, Engineering, or related field.

About State Street

State Street is one of the largest custodian banks, asset managers, and asset intelligence companies globally. We provide investment servicing, data & analytics, investment research & trading, and investment management to institutional clients, helping safeguard and grow their investments for over two centuries.

Work, Live, and Grow

We strive to create a great work environment with competitive benefits, including medical, insurance, and savings plans. We offer flexible work arrangements and development programs to support your growth.

Inclusion, Diversity, and Social Responsibility

We value diverse backgrounds and perspectives, fostering an inclusive environment. We support community engagement through volunteer days, matching gift programs, and employee networks, helping you balance professional and personal life.

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