Product Support Specialist

Product Support Specialist – Field Service

• 2/2 FIFO Rotation

• Exciting Opportunity in a Global Environment with Local Focus

About the Business and Position:
Join our team at ProReman, a thriving entity within Epiroc's Parts & Services division, a renowned productivity partner in the mining, infrastructure, and natural resources sectors. We are dedicated to driving service excellence and enhancing customer satisfaction. We are seeking a dedicated professional to contribute to customer project and reliability solutions for our hydraulic rock drill and associated products. The role entails extensive domestic and international travel on a 2/2 roster, preferably based in a major city.

Benefits:

• Engage in a challenging role within a supportive and inclusive work environment.

• Opportunity for career advancement within a global organisation.

• Access to training and personal growth opportunities.

• Experience appealing employment benefits and a competitive remuneration package, encompassing paid parental leave and health benefits.

Key Responsibilities:

• Complete drill rig and lubrication audits & reports

• Installations, commissioning, and support of RDSA products and services

• Project execution, data recording according to project plans

• Mentoring & leading by example in service centres

• Provide product training both internally and externally

• Trouble shooting and strive to resolve issues and determine proper solutions

• Document processes for procedural development.

Key Requirements:
To be considered for this role, you should demonstrate the following skills and experiences:

• Relevant trade qualifications

• Underground mining industry knowledge, specifically with the processes associated with hydraulic rock drilling is desirable

• Experience with RDSA or OEM products will be highly regarded

• Computer literacy in word, outlook, excel, publisher & power point

• Must excel in a fast paced, agile environment where critical thinking, strong technical, troubleshooting and problem-solving skills are required for success

• Innovative thinker who is positive, proactive and ready to embrace change

• Strong written and verbal skills

• Excellent internal and external report writing skills, with high level of attention to detail

How to Apply:
To apply, please submit a cover letter addressing how you meet the essential position requirements, along with your resume, via the "Apply for this job" link below or email to tania.lowrie@epiroc.com. All applications will be treated with the utmost confidentiality. Join the ProReman team and be part of a dynamic, supportive, and inclusive work environment. We are committed to diversity and sustainability, fostering fresh ideas and innovative solutions for our customers. We encourage applications from individuals of all backgrounds and are proud to be an equal opportunity employer.

It all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.

All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future. Learn more at www.epiroc.com