Customer Banking Specialist

3 weeks ago

Gold Coast, Queensland, Australia Commonwealth Bank Full time
Overview

Customer Banking Specialist - Prahran at Commonwealth Bank. The public face of the branch, delivering a seamless banking experience to customers through Retail Banking Services (RBS).

Please note that rosters are predetermined. Before applying please ensure you are available to cover the following roster consisting of 25 hours per week:

  • Monday - 9am-3pm
  • Tuesday - 9.30am-4pm
  • Wednesday - 11.30am-4pm
  • Thursday - 11.30am-4pm
  • Friday - 11.30am-4pm
Responsibilities
  • Have in-depth conversations with customers about how we can support their banking needs, including Home Loans, Business Banking, and Financial Advice.
  • Support customers with enquiries, maintenance on accounts, and process applications for credit products.
  • Complete Financial Health Checks to assess customers' financial needs and identify any changes.
  • Provide options for customers through education and demonstration of in-branch technology and digital banking options.
  • Problem solve and provide effective solutions while championing our processes and risk-adverse culture.
What we're looking for
  • Proven experience delivering exceptional customer service in Financial Services, Retail, or Hospitality.
  • Excellent communication skills and the ability to articulate financial terms clearly.
  • Ability to ask the right questions, find solutions, act with integrity, and place the customer at the centre of everything you do.
  • Ability to work in a busy, commercial retail environment while providing holistic solutions and seeing the big picture for customers.
  • A genuine interest in building a career with CommBank and improving customers' financial wellbeing.
Next steps

If this role matches your experience and career goals, apply today. If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support your next step in your career.

Accessibility

We're aware of accessibility issues on this site, particularly for screen reader users. If you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 07/09/2025


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