Front Office Manager

3 weeks ago

Sydney, New South Wales, Australia 25hours Hotels Full time
Company Description

The 25hours Hotel The Olympia is the first 25hours in Australia, located in the vibrant suburb of Paddington in Sydney. The building itself was formerly a popular cinema, which opened in 1911 and reflects its rich history throughout the guest experience.

The hotel has 109 rooms on six floors and will feature event and meeting areas, an iconic London restaurant, The Palomar, a coffee house featuring the popular Baker Bleu pastries, a cozy cocktail and wine bar and rooftop bar Monica with city skyline views. The ground floor outlets are in collaboration with award-winning London-based creative hospitality studio, Studio Paskin. A new era awaits at the 25hours Hotel The Olympia which will shape and transform Paddington, welcoming a vibrant and diverse team, bringing its vision to life.

Come As You Are & Show Us Your Vision …

As Front Office Manager, you are the face and rhythm of our hotel – leading a passionate team of 12 to deliver seamless, heartfelt service from first arrival to final farewell. You'll set the tone for guest experiences, combining operational precision with a genuinely warm and personal touch. This is your opportunity to shape the energy of the front office, inspire your team, and create a place guests love to return to.

Job Description

This is your daily contribution to unforgettable stays…
  • Lead and inspire a front office team of 12, fostering a positive, guest-focused culture.
  • Ensure smooth day-to-day operations across reception, reservations, and guest relations.
  • Be present in the lobby and front-of-house areas – visible, approachable, and ready to support.
  • Train, coach, and develop your team, ensuring high standards of service and professionalism.
  • Oversee scheduling, team performance, and shift handovers to maintain seamless coverage.
  • Resolve guest issues quickly and thoughtfully, turning challenges into positive experiences.
  • Collaborate closely with Housekeeping, F&B, and other departments to ensure a cohesive guest journey.
  • Manage front office KPIs such as guest satisfaction, upsell targets, and check-in/check-out times.
  • Ensure compliance with policies, procedures, and safety standards.
  • Stay proactive, identifying opportunities to enhance service, streamline processes, or support the wider hotel operation.

Qualifications

We're looking for someone who brings both technical skill and creative spark:
  • You have several years of front office experience, with at least 1–2 years in a leadership role.
  • You thrive on leading a team and creating a motivating, respectful work environment.
  • You're a natural problem solver – calm, clear-thinking, and solution-focused.
  • You're highly organised with strong attention to detail and a hands-on attitude.
  • You bring excellent communication skills and enjoy connecting with both guests and your team.
  • You have a good grasp of front office systems (PMS knowledge is a plus) and hotel operations.
  • You're flexible, adaptable, and happy to work a mix of shifts including weekends and holidays.

Additional Information

What's In It For You…
  • Join an innovative, fast-growing, international group that's committed to not just building new hotels but building a global brand.
  • The chance to challenge the norm and work in an environment that is both creative and rewarding.
  • Become part of a team that's very passionate about creating great hospitality experiences and building a portfolio of brands.
  • A competitive package and plenty of opportunity for development.

You ready? You wanna join our 25hours Tribe?

Then get going, sign in and upload your CV along with your salary requirements. Jeremy is looking forward to your applications (in English only) and is the person to contact if you have any questions.
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