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Front Office Manager

1 month ago

Sydney, New South Wales, Australia 21c Museum Hotels Full time

Company Description

The 25hours Hotel The Olympia is the first 25hours in Australia, located in the vibrant suburb of Paddington in Sydney. The building was formerly a popular cinema, opened in 1911, reflecting its rich history throughout the guest experience.

The hotel features 109 rooms across six floors, with event and meeting spaces, an iconic London restaurant, The Palomar, a coffee house with Baker Bleu pastries, a cozy cocktail and wine bar, and rooftop bar Monica with city skyline views. The ground floor outlets are in collaboration with London-based creative hospitality studio, Studio Paskin. A new era begins at the 25hours Hotel The Olympia, shaping and transforming Paddington with a vibrant, diverse team bringing its vision to life.

COME AS YOU ARE & SHOW US YOUR VISION …

As Front Office Manager, you are the face and rhythm of our hotel—leading a passionate team of 12 to deliver seamless, heartfelt service from arrival to departure. You'll set the tone for guest experiences, balancing operational efficiency with warmth and a personal touch. This role offers the opportunity to shape the front office energy, inspire your team, and create a place guests love to revisit.

This is your daily contribution to unforgettable stays…

  • Lead and inspire a front office team of 12, fostering a positive, guest-focused culture.
  • Ensure smooth daily operations across reception, reservations, and guest relations.
  • Be present in the lobby and front-of-house areas—visible, approachable, and supportive.
  • Train, coach, and develop your team, maintaining high standards of service and professionalism.
  • Oversee scheduling, performance, and shift handovers to ensure seamless coverage.
  • Resolve guest issues promptly and thoughtfully, turning challenges into positive experiences.
  • Collaborate with Housekeeping, F&B, and other departments to ensure a cohesive guest journey.
  • Manage front office KPIs such as guest satisfaction, upselling targets, and check-in/check-out times.
  • Ensure compliance with policies, procedures, and safety standards.
  • Proactively identify opportunities to enhance service, streamline processes, or support overall hotel operations.

Qualifications

We're seeking someone with both technical skills and a creative spark:


• Several years of front office experience, including at least 1–2 years in a leadership role.

• Passion for leading teams and fostering a motivating, respectful work environment.

• Natural problem solver—calm, clear-headed, and solution-oriented.

• Highly organized with strong attention to detail and a hands-on approach.

• Excellent communication skills and enjoyment in connecting with guests and team members.

• Good understanding of front office systems (PMS knowledge is a plus) and hotel operations.

• Flexible, adaptable, and willing to work shifts, including weekends and holidays.

Additional Information

What's in it for you…

  • Join an innovative, fast-growing international group committed to building a global hotel brand.
  • Work in a creative, rewarding environment that challenges the norm.
  • Be part of a passionate team dedicated to creating exceptional hospitality experiences and expanding a portfolio of brands.
  • Enjoy a competitive package and opportunities for professional development.

You ready? Want to join our 25hours Tribe?

Sign in, upload your CV and salary requirements. Jeremy looks forward to your application (in English only) and is available for any questions.

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