Guest Service Agent

2 weeks ago

Perth, Western Australia IHG Full time
IHG Guest Service Agent - PT - Holiday Inn Perth City Centre in Perth, Australia

Join our team at Holiday Inn Perth City Centre – where work meets joy

At Holiday Inn, we believe travel is a journey, and we help make it a joy. From a warm welcome to ensuring every guest feels at home, we create unforgettable experiences for all our guests—whether they are here for business or leisure, for one night or a whole week. We have been on this journey since 1952, and now, we want you to join us.

Position: Part-Time Guest Service Agent

We are looking for dedicated individuals to join our Front Office team, playing a vital role as the face of Holiday Inn Perth City Centre. Your warm Holiday Inn Smile will be the first of many interactions to ensuring our guests have a rememberable stay.

What you will do:

  1. Kicking off truly memorable guest experiences with the warmest of welcomes.
  2. Acknowledging IHG One Rewards members and returning guests in person or over the phone.
  3. Taking, managing, and receiving payments for guest bookings.
  4. Making the check-in and check-out process feel swift and seamless.
  5. Staying one step ahead of our guests' needs to anticipate requests and offer tailored recommendations.
  6. Being our guests' trusted contact – helping with everything from bill issues to restaurant recommendations.

The ideal candidate will have:

  1. Previous experience in a Front Office position or with Opera (PMS) is highly regarded.
  2. Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to.
  3. Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories.
  4. Fluency in the local language - extra language skills would be great, but not essential.
  5. Literate and tech-savvy - you'll need a good grasp of reading, writing, basic maths and computer skills.

We are looking for someone who:

  1. Can work a rotating roster, including shifts on weekends and Public Holidays. Availability to work evenings (3pm – 11pm) is highly advantageous.
  2. Full Australian Drivers Licence to provide valet parking services.
  3. Has the legal right to work in Australia without any limitation or hour-restriction as well as holds a current police clearance (not older than 6 months).

At Holiday Inn Perth City Centre, we offer so much more than just a job. We provide a work environment that values work-life balance and supports your personal and professional growth.

Attractive hourly rate – HIGA Level 3; hourly rate from $25.80 – $38.70 – annual salary increase in July.

Flexible Working Options – tailored to your needs, whether you are a parent seeking flexible hours or someone looking for a supportive workplace.

Permanent Hours – guaranteed hours each week, so you know you are always on the roster.

Paid birthday leave to celebrate your special day.

Enhanced parental leave options to support your growing family.

Proactive health days to keep you feeling your best.

Workplace Support – A friendly and supportive team with managers who provide ongoing training and development.

Career Growth – Access to our lifelong development program and career milestone celebrations as you grow within IHG.

On-shift duty meal.

Amazing employee rate accommodation at 6000+ IHG Hotels Worldwide.

Food & Beverage discounts at IHG Hotels.

Access to a retail discount platform to make your pay go even further.

Paid Annual & Personal Leave – We value your time off and ensure you get the rest you deserve.

Ready to start your journey with us?

Join us and you will become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care; that you notice the little things that make a difference to guests as well as always looking for ways to improve.

Please send us your resume along with emailing a short 1-minute video to MyVideo@ihg.com telling us why you are the perfect fit for this role. Feel free to share a bit about yourself, your experience, and what excites you about working with us.

Apply now to become part of the IHG family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

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