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Claims Consultant
4 weeks ago
We are seeking a skilled Claims Consultant to join our high-performing, customer-focused team at TAL Australia.
Key Responsibilities:- Manage a portfolio of life insurance claims end-to-end with independence and efficiency.
- Assess, analyse, calculate and finalise claims payments with accuracy and speed.
- Engage with external experts, including treating doctors and rehabilitation consultants, to deliver timely outcomes for customers.
- Provide exceptional customer service in accordance with our philosophy, policy and claims procedures.
- Participate in case conferences, peer case discussions, and instruct third-party service providers.
- Diverse backgrounds welcome – Nursing and allied health, finance, legal, or accounting experience.
- A background in Income Protection claims, TPD claims, Group Life is also considered.
- Customer-focused mindset – Strong communication, empathy, and decision-making skills.
- Passion for guiding recovery – Experience in rehabilitation, return-to-work programs, or crisis management.
- High Attention to detail – Ability to navigate complex processes with precision.
- Curious and growth-focused – A commitment to continuous learning and professional development.
- You're accountable, resilient, and solution-focused — always striving for the best outcomes for customers and partners.
TAL Australia is one of the country's leading life insurers, committed to inclusion, diversity, and career growth. We offer benefits that enhance work-life balance, career growth, and wellbeing, including annual salary reviews + bonus, hybrid working arrangements, wellbeing resources, and more.
We believe in belonging, collaboration, and recognition, and thrive on in-person connection to strengthen relationships, innovate, and solve challenges together.
As a valued member of our team, you'll have opportunities to grow and develop your skills, and make a positive impact on Australians' lives. If you're passionate about customer service and care, and want to join a dynamic and inclusive organisation, apply now.
