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Claims Consultant
1 month ago
At TAL, we support our people to live their best lives with benefits that enhance work-life balance, career growth, and wellbeing. We're seeking a Claims Consultant to join our high-performing, customer-focused Claims team.
Key Responsibilities:- Independently managing a portfolio of life insurance claims end-to-end
- Assess, analyse, calculate, and finalise claims payments
- Engage with external treating doctors, rehabilitation consultants, as well as in-house medical and legal specialists to deliver timely outcomes for our customers
- Provide exceptional customer service in accordance with our philosophy, policies, and claims procedures
- Diverse backgrounds welcome – Nursing and allied health (physiotherapy, chiropractic, remedial massage, sports injury, psychology), or finance, legal, or accounting experience
- Customer-focused mindset – Strong communication, empathy, and decision-making skills
- Passion for guiding recovery – Experience in rehabilitation, return-to-work programs, or crisis management
- High attention to detail – Ability to navigate complex processes with precision
- Curious and growth-focused – A commitment to continuous learning and professional development
- Accountable, resilient, and solution-focused – Always striving for the best outcomes for customers and partners
TAL is one of Australia's leading life insurers, committed to inclusion, diversity, and career growth. We welcome applications from Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, and the LGBTQIA+ community.
