Platform Engineer

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Platform Engineer

Brief Description

Platform Engineer

The Role: As a Platform Engineer, you will provide crucial technical guidance for business initiatives, leading and delivering robust infrastructure solutions. This role involves transforming, modernising, and supporting Auto & General's critical workloads across both on-premise infrastructure and hybrid cloud environments.

You will be instrumental in developing platform roadmaps, planning and implementing changes to enhance infrastructure performance, meet audit and security requirements, and participating in system patching and upgrades with a focus on continuous improvement. A key aspect of this role is also undertaking new education and learning opportunities to strengthen the infrastructure footprint and sharing knowledge across technology teams.

Your New Team: You will join our Technical Services team within the Technology division, specifically in Technical Infrastructure, reporting directly to the Technical Services Team Leader in Toowong. This team is at the forefront of ensuring high performance, reliability, and security across all A&G applications and infrastructure, working closely with various technical teams to deliver rapid, high-quality solutions.

Key Responsibilities

• Contribute to infrastructure platforms to meet current and future organisational needs.
• Provide responsive and specialist technical support as a Subject Matter Expert.
• Share knowledge to develop technical roadmaps and lead project planning and improvement initiatives.
• Drive continuous improvement in infrastructure performance, reliability, scalability, efficiency, and security.
• Participate in cloud migration processes, evaluating and recommending new technologies.
• Collaborate with the DevOps team to automate deployment and maintenance processes.
• Implement and maintain monitoring, logging, and alerting tools for proactive issue resolution.
• Contribute to the maintenance and improvement of the Infrastructure Technology knowledge base and procedures.
• Build capability in junior staff through training, coaching, and mentoring.
• Act as a Level 3 escalation point for critical and intricate problems.
• Ensure compliance with security policies, industry standards, and regulations.
• Maintain awareness and compliance with Company policies and procedures.
• Undertake studies of new technologies and innovations to drive infrastructure evolution.
  
  

Qualifications & Experience (Essential)

• Demonstrable solid understanding and practical experience of relevant system administration, operations, support and solutions implementation.
• Ability to articulate technical solutions to business stakeholders and technical teams.
• Advanced hands-on system administration, problem-solving, and knowledge of two or more of the following technologies:
  • NetApp ONTAP
  • AWS S3 and AWS FSx file systems
  • VMware vSphere
  • DELL PowerEdge or similar HCI solutions
  • AWS Compute Services
  • Microsoft SQL Server
  • AWS Database Services
  • Cohesity Data Protect
  • Microsoft AD DS
  • Windows Server
• Knowledge of systems security, administration practices, standards, and policies.
• Experience with systems automation, scheduling, and scripting.
• Knowledge of Infrastructure as Code (IaC).
• Experience with an agile framework.
• Familiarity with CPS234 or ISO27002 (or similar) frameworks.
  

Desirable

• One or more industry-recognised technical certifications within AWS, VMware, Cohesity, NetApp, DELL, or Microsoft.
• CIS Benchmark experience.
• Experience with enterprise monitoring suites such as New Relic or similar.
• Knowledge and experience in Infrastructure Architecture principles.
  
  

Our Perks

• Prime Location (Toowong): Enjoy a convenient office location in Toowong Village tower, just 4 km from the city, with easy access to public transport, parking, retail, and dining. Our office also boasts excellent end-of-trip facilities (secure bike storage, showers), outdoor spaces, and modern collaborative areas.
• Hybrid Work Model: Benefit from a flexible work arrangement, allowing you to work from home 2 days a week.
• Generous Leave Options: Take advantage of a paid 'ME' day, a paid volunteer day, and the option to purchase additional leave.
• Professional Development: Access a range of internal programmes and online courses to support your continuous learning and career growth.
• Employee Discounts: Receive discounts on Budget Direct insurance products.
• Recognition & Rewards: Be celebrated for your high performance with various recognition, reward, and incentive programmes.
• Onsite Amenities: Utilise convenient end-of-trip facilities and private spaces for nursing mothers.
• Vibrant Social Scene: Engage in lively social and community activities, including annual celebrations, fostering a strong team spirit.
  
  

About us Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community. Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and Coles Insurance. We're excited about the future and we're always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia's best insurer If this sounds like you, apply today. Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all. If you're ready to make a significant impact and thrive in a growing business, apply now Auto & General is committed to fostering an inclusive and diverse workplace where everyone can succeed.

Note: Recruitment agencies are kindly asked to refrain from sending unsolicited resumes. Auto & General is not responsible for any fees related to unsolicited resumes.

Requirements

POSITION ACCOUNTABILITIES

• Contribute to infrastructure platforms to meet the current and future needs of the organisation.
• Provide responsive and specialist technical support to business teams and stakeholders as a Subject Matter Expert.
• Knowledge sharing to develop technical roadmaps and acting as the technical lead for project planning and implementation of improvement opportunities.
• Drive continuous improvement initiatives that enhance the infrastructure platform's performance, reliability, scalability, efficiency and security.
• Participate in the cloud migration process, evaluate and recommend new technologies to improve the platform's performance and reduce costs.
• Collaborate with the DevOps team to automate deployment and maintenance processes, ensure system availability and reliability.
• Implement and maintain monitoring, logging, and alerting tools to proactively identify and resolve issues.
• Contribute to the maintenance and improvement of Infrastructure Technology knowledge base and procedures.
• Contribute to building capability in junior staff through the sharing of knowledge and experience, active training, coaching and mentoring.
• Act as a level 3 escalation and contact point for critical and intricate problems where in-depth knowledge is required.
• Ensure compliance with security policies, industry standards, and regulations.
• Maintain awareness, understanding and compliance with Company policies and procedures, including the completion of mandatory training.
• Undertake studies of new technologies and innovations to navigate the complexities of infrastructure technologies and drive innovation.
  
  

Essential

QUALIFICATIONS AND EXPERIENCE

• Demonstrable solid understanding and practical experience of relevant system administration, operations, support and solutions implementation.
  • Ability to articulate technical solutions to business stakeholders and technical teams
  • Advanced hands-on system administration, problem-solving and knowledge of two or more of the following technologies:
    • NetApp ONTAP
    • AWS S3 and AWS FSx file systems.
    • VMware vSphere
    • DELL PowerEdge or similar HCI solutions
    • AWS Compute Services
    • Microsoft SQL Server
    • AWS Database Services
    • Cohesity DataProtect
    • Microsoft AD DS
    • Windows Server
  • Knowledge of systems security, administration practices, standards and policies.
  • Systems automation, scheduling and scripting
  • Knowledge of Infrastructure as Code (IaC)
  • Experience with an agile framework.
  • Be familiar with CPS234 or ISO27002 (or similar) frameworks
    
  Preferred
  • One or more industry-recognised technical certifications within
    • AWS Associate Certifications
    • VMware Data Center Virtualisation Certifications
    • Cohesity Associate Certifications
    • NetApp ONTAP certifications
    • Microsoft Associate Certifications
  • CIS Benchmark experience.
  • Enterprise monitoring suites such as New Relic or similar.
  • Infrastructure Architecture principles, knowledge and experience.
    
  Summary
  
  The Auto & General Way
  
  At Auto & General, we work together with our people, embracing our individual differences. Each of us has a vital role to play in creating a great place to work. How we behave every day, including how we make decisions, how we communicate and how we get things done, we call 'The Auto & General Way'.
  
  We're a fast-growing privately-owned Company with family values and beliefs. We work together as a team to bring to life our purpose and achieve our vision – to be Australia's best insurer.
  
  We have a culture of high performance with high integrity which underpins our values and the way we interact with our customers, the community and each other.
  
  A&G expects every employee to understand, embrace and fulfill their risk and compliance responsibilities. We aspire to raise issues promptly so that action can be taken swiftly.
  
  Risk issues are openly communicated and resolved in an environment where everyone feels safe to speak up without fear of retribution.
  
  A culture of high performance with high integrity demands a high standard of risk awareness. Expected behaviour is rewarded and recognised and proportionate consequences apply for unacceptable behaviour.Seniority level
  • Seniority levelMid-Senior level
  Employment type
  • Employment typeFull-time
  Job function
  • Job functionEngineering and Information Technology
  • IndustriesInsurance

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