Platform Engineer

Overview

Platform Engineer - Citrix

Platform Engineer role at Auto & General Australia.

Role

The role: We are seeking a Platform Engineer - Citrix to maintain, monitor, and enhance our Citrix environments. This role is crucial for ensuring the performance and reliability of our on-premise infrastructure and hybrid cloud resources. You will proactively manage day-to-day operations, resolve issues, and contribute to a stable and efficient end-user computing experience for our entire organisation.

Your Team

You will join our Technical Services team within the Technical Infrastructure department. This team manages the core platforms that power our business, ensuring stability, performance and security. As a Platform Engineer - Citrix, you will work closely with a dedicated team to deliver robust Citrix solutions that enable our employees to work efficiently and effectively, supporting our mission to safeguard a brighter future.

Key Responsibilities

• Perform day-to-day monitoring, patching, performance tuning, and health checks of the Citrix environment.
• Proactively identify, diagnose, and resolve Citrix-related issues for end-users and IT teams.
• Collaborate with other IT teams (service delivery, infrastructure, cloud, networking, security) to ensure a cohesive and stable IT environment.
• Maintain accurate documentation of Citrix environments, configurations, and changes for operational transparency and knowledge sharing.
• Ensure adherence to security best practices, data protection, and licensing requirements within the Citrix estate.
• Stay up-to-date with the latest Citrix technologies, features, and best practices.
• Contribute to A&G\'s commitment to APRA regulatory frameworks, including understanding prudential standards and assisting with risk identification.
• Support the development and maintenance of risk management frameworks and compliance metrics.
• Operate within the standards of the A&G Code of Conduct.

Qualifications & Experience

• Solid understanding and practical experience supporting Citrix DaaS/Virtual Apps and Desktops environments (administration, configuration, daily maintenance, and troubleshooting).
• Experience with SCCM and Windows 10/11 image provisioning for AWS WorkSpaces Core and Citrix MCS deployments.
• Proficiency in maintaining user profile management solutions (Citrix UPM, CPM, Microsoft FSLogix).
• Strong Windows Server Systems Administration skills, including Active Directory, Group Policy, and Patch Management (WSUS/SCCM).
• Proficient in scripting and automation tools, particularly PowerShell.
• Experience with Microsoft Server 2016, 2019, 2022, and Windows 10.
• Ability to manage virtual environments using VMware vSphere, AWS WorkSpaces Core, and EC2.
• Proven experience providing 3rd level support for Citrix-related issues, including documentation and direct engagement with Citrix support.
• Highly Preferred: Industry-recognised Citrix certifications (CCA-V, CCP-V, or CCE-V) or equivalent.

Perks & Location

Location – North Lakes, Kawana, or Toowong. Our offices are strategically located to offer convenience and modern facilities. Whether you\'re based in North Lakes, Kawana, or Toowong, you\'ll find excellent end-of-trip facilities (including secure bike storage and showers), outdoor spaces, and plenty of modern collaborative areas to work and connect with colleagues. Each location provides access to local amenities, public transport, and parking options, ensuring a comfortable and accessible work environment.

• Hybrid Work: Work from home 2 days a week, with our offices located in North Lakes, Kawana, or Toowong.
• Extra Leave: Paid \\'ME\' day, a paid volunteer day, and the option to purchase additional leave.
• Development Opportunities: Access to internal programmes and online courses.
• Employee Discounts: Discounts on Budget Direct insurance products.
• Reward and Recognition: Celebrate high performance with recognition, rewards, and incentives.
• Onsite Facilities: End-of-trip facilities and private spaces for nursing mothers.
• Get Social: Participate in vibrant social and community activities, including annual celebrations.

About us

Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community. Our range of general insurance products including Car, Motorcycle, Home, Contents, Pet, and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money, and Coles Insurance. We\u2019re excited about the future and we\u2019re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia\u2019s best insurer. If this sounds like you, apply today. Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all. If you\'re ready to make a significant impact and thrive in a growing business, apply now Auto & General is committed to fostering an inclusive and diverse workplace where everyone can succeed.

Note: Recruitment agencies are kindly asked to refrain from sending unsolicited resumes. Auto & General is not responsible for any fees related to unsolicited resumes.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Engineering and Information Technology
• Industries

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