Team Leader

2 weeks ago

Geraldton, Western Australia Activ Full time

Apply now Job no: 503266
Work type: Permanent Full Time
Location: Geraldton
Categories: Administration & Office Support, Operations Management

Activ merged with national disability services provider genU from July 1, 2024. We are excited about the opportunities this brings our customers and staff, with a national presence and great career opportunities as one of Australia's largest five NDIS providers.

About the role

As a Team Leader in Activ's Service Delivery team in Geraldton, in this full-time permanent role you'll play a key role in supporting people with disability to live the life they choose. By guiding and encouraging a team of Support Workers, you'll help ensure customers receive safe, high-quality, and person-centred support. With a strong focus on building relationships and creating positive experiences, this role makes a real difference in the lives of customers, their families, and the team around them.

Some of your key duties will be to:

  • Lead, support and mentor a team of Support Workers to deliver safe, caring and consistent services.
  • Champion customer choice, rights and wellbeing through a case management approach.
  • Build warm, respectful relationships with customers, their families, staff and external supports.
  • Create a positive and connected team culture that supports staff engagement and development.
  • Ensure supports are delivered in line with NDIS Practice Standards, funding requirements and Activ's policies.

What you'll need:

  • A strong background in disability or community services, with a focus on person-centred and customer-first support.
  • Confidence in applying policies, procedures, and support plans to meet individual customer needs.
  • Certificate IV in Disability Support, or willingness to work towards the qualification.
  • Proven leadership experience, ideally with several years' experience in managing teams, including performance and people management.
  • Demonstrated ability to build strong teams and networks, embrace technology, and hold self and others accountable.
  • Knowledge of NDIS Practice Standards and Quality & Safeguarding requirements.

As part of the team, you will have access to:

  • Salary-sacrificing options up to $18,550 to increase your take-home pay
  • Regular on-call options - penalties apply
  • Options for work-life balance
  • Training through Activ's RTO
  • Various staff benefits from our corporate partners
  • Employee assistance and wellbeing program
  • Free health hotline with unlimited 24x7 confidential health advice for yourself and your adult family members
  • An accepting and open environment to work and thrive in while giving back to the community

Submitting your application is easy, all we need is your current resume and a few questions answered and then one of the team will be in touch. As a part of the recruitment process you will be required to complete pre-employment screening, including a video interview.

All applicants must have the right to work in Australia and be willing to get or already have:

  • Valid Drivers Licence
  • NDIS Workers Screening Check
  • National Police Clearance (at our cost)

To deliver the best service for our customers, we strive toward a workforce that reflects the diverse community that we support. We are an equal-opportunity employer, and all qualified applicants will receive consideration for employment.

Activ reserves the right to remove advertising and/or commence the selection process before the application close date.

Advertised: 20 Jun 2025 W. Australia Standard Time
Applications close: 20 Jul 2025 W. Australia Standard Time

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