Field Service Manager

Hands on today. Eyes on tomorrow.

We're looking for a Field Service Manager to create value for Club Assist by leading the Roadside Responder network in our Roadside Operations team in Sydney.

Bring energy, care and excellence to our Roadside Operations

As our Field Services Manager, you'll play a critical role in leading, coaching, developing, and training the Team Coaches and Roadside Responder teams to ensure Club Assist continues to provide and deliver a quality service to all customers.

You'll bring skill and passion as you and your team strive to adopt a safety-first culture, live by the values, and champion the Code of Conduct across the Roadside network.

To energise your Roadside team, you'll:

1. Coach and develop Team Coaches and Roadside Responders to ensure Roadside productivity meets contractual requirements.
2. Support the Roadside Operations Manager to proactively contribute and lead tactical meetings with the Roadside Team; ensuring adequate numbers of Roadside Responders (RR) are available to Club Assist.
3. Always promote Club Assist Safety procedures by effectively managing all incidents and injuries and managing out of hours support as required.
4. Manage employee performance, including performance reviews, employee recognition, capability building & succession planning, and proactively managing any performance issues.
5. Oversee the recruitment & selection of potential Roadside Responders to maintain adequate resourcing and be accountable for the induction and successful onboarding of new Team Coaches and Roadside Responders.
6. Review team performance and develop business improvement plans, as well as identifying development opportunities for the Team Coaches with the support of the Roadside Operations Manager.
7. Proactively suggest process improvements and new training and development opportunities through constantly reviewing KPIs and the performance management system, and field visits ("Ride-outs"), to ensure competent performance improvement.

Sharp minds and trusted hands: here's who we're looking for:

1. A leader to engage, support, reward and recognise the right activities to deliver value and support to the Roadside Responders team.
2. Someone who'll lead by example by demonstrating an appropriate management style, treating all direct reports with respect and dignity, and promoting equity and fairness.
3. Proven operational management experience, with a strong track record of success in improving team performance.
4. Proven managerial and leadership experience.
5. Strong internal and external customer communication and relationship skills.
6. Ability to lead change and effectively manage initiatives.
7. Proficient use of Microsoft Office Suite, Business Intelligence Reporting.
8. Customer and Safety-first mindset.
9. Current and valid Drivers Licence.
10. It's not a deal-breaker, but a technical qualification in the Automotive sector and service delivery management knowledge would be advantageous.

Who are we and why should you apply?

Club Assist APAC are specialists in battery sourcing, storage and installation. We bring the car battery that journeys with you, then gets you safely home again. We support the energy systems that power companies, economies and careers. And increasingly, we're developing sustainable tech that makes for a cleaner planet.

We offer a range of great benefits, including 4 weeks of annual leave, professional development, health and wellbeing initiatives, and motor club and insurance discounts. Beyond that, here's why our people say they choose us:

Bring energy, purpose and care.

From getting people where they need to be, to creating a sustainable future for all, your work here matters.

Get hands-on today, with eyes on tomorrow.

We're winning, innovating and growing fast. Here you can drive real change, one improvement at a time.

Find good people and real connections.

Our down-to-earth people care about who and how you are. They want to do the right thing and get the job done, together.

Expect progressive leadership with heart.

We have many excellent leaders, and we're setting a high bar for all. Our vision relies on a motivated, supported team, and we're making it happen.

Want to succeed and be recognised by a company that truly cares?

We have an exciting future ahead. To get there, we need people who CAN, who DO and who CARE If that sounds like you, we'd love to hear from you. Check out the video below to see our values in action.

Next Steps

If you're looking for a serious challenge in a culture of autonomy and flexibility, with a resilient and growing business, apply today Please include your current resume and a short cover note relating to why you're interested and suitable for the role.

Additional Info

*We are a 2024CircleBackInitiative Employer – we commit to responding to every applicant*

All candidates will be contacted with an update on their application with a view to interviewing shortlisted candidates within the next couple of weeks.

We are committed to Equal Employment Opportunities, Ethical Practices, and the principles of Cultural Diversity. Club Assist is an Equal Opportunity Employer.

Please note: You must have full Australian work rights to be considered for this role. No Agencies Please.