Product Manager

2 weeks ago

Melbourne, Victoria, Australia fullstop Full time

Founded in Brisbane in 2005, fullstop.ai is a Google partner and a leader in delivering conversational AI solutions that transform customer interactions. With a focus on innovative, first-class AI, we help renowned brands across Australia and New Zealand automate high-volume customer interactions. Our goal is to be Australia's trusted leader in conversational AI, driving meaningful change in how businesses connect with their customers.

Summary

The Product Manager oversees the development, marketing, promotion, and support of the company's products or services. The ideal candidate should have a strong technical understanding of software and hardware technologies, infrastructure, and cloud services, as well as experience in product management and agile methodologies.

Responsibilities
  • Develop a comprehensive product vision, strategy, and roadmap
  • Define user personas and customer requirements
  • Conduct market research, competitive analysis, and customer feedback analysis.
  • Develop and maintain product backlog, user stories, acceptance criteria, and documentation.
  • Review and prioritise product features.
  • Work with the engineering team to ensure product development meets quality standards.
  • Collaborate to ensure product support and customer satisfaction
  • Continuously monitor product performance through key metrics and feedback
Qualifications & Experience
  • At least 3+ years of experience in product management
  • Bachelor's degree in computer science, engineering, or equivalent experience (optional)
  • Strong leadership, communication, and collaboration skills
  • Solid technical understanding of software and hardware technologies, infrastructure, and cloud services
  • Experience with agile methodologies and product development frameworks
  • Proven ability to balance competing priorities and manage customer expectations
  • Excellent analytical, problem-solving, and decision-making skills
  • Passion for technology, product innovation, and customer satisfaction
  • Stakeholder engagement and relationship management.
  • Strategic vision and customer-centric mindset
  • Data-driven decision-making and KPI focused
  • Business leadership and Mentorship
  • Operational Excellence and continuous improvement
How to apply

Please submit your resume and cover letter detailing your relevant experience and how you meet the qualifications for this role.

fullstop.ai is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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