Banking Consultant

3 weeks ago

Burwood, Victoria, Australia ANZ Full time
Overview

Banking Consultant - Suncorp Bank, Burwood NSW role at ANZ. This recruitment process is conducted through ANZ systems.

Role details

Role location: Suncorp Bank - Burwood Branch NSW

Role type: 12-month Fixed Term contract, Part-time

Work hours: 20 hours per week. Monday to Friday

Note: All training required will be up to full-time hours (first 3 months).

What will your day look like?

As a Banking Consultant, you will:

  • Generate opportunities for deposits and home lending using the agreed sales process.
  • Provide recommendations to the Branch Manager for initiatives to improve sales performance of the store.
  • Assess customer needs through open and targeted communication with customers and recommend appropriate options using the agreed sales process.
  • Provide accurate and timely service by processing over-the-counter transactions (deposits, withdrawals and transfers) in an efficient and accurate manner.
  • Support and educate customers on how to use our digital platforms for personal banking, empowering them to self-serve with online banking features.
  • Provide support for digital onboarding processes, ensuring a seamless experience for new customers to make the most of their banking services.
  • Support and demonstrate a risk management culture in line with Suncorp Bank's values.
  • Proactively identify and escalate risks and issues related to your role responsibilities and capture them as service requests in Ignite. Adhere to Suncorp Bank's complaint resolution process to resolve matters and mitigate further risks.
What will you bring?

To grow and be successful in this role, you will ideally bring the following:

  • Demonstrated experience in a retail customer sales & service environment
  • Comfortable with digital customer service platforms to assist customers in real-time
  • Ability to navigate and troubleshoot common digital banking applications and mobile services with customers
  • Understanding of digital verification and ID validation systems used in customer onboarding
  • Proficiency in digital payment technologies, such as mobile wallets and online payments
  • Ability to handle and assist with digital banking queries, empowering customers to manage their accounts online

You're not expected to have 100% of these skills. We value a growth mindset, so if you have most of these things in your toolbox, we'd love to hear from you.

Why join us?

Suncorp Bank is a proud part of the ANZ Group and a place where you'll be doing work that really matters. Every role, in every team, supports the financial wellbeing of our million+ customers.

Our team members' wellbeing is a top priority. We offer a range of benefits and resources to support a healthy work-life balance and flexible work arrangements where possible.

Being part of Suncorp Bank opens exceptional growth opportunities across Suncorp Bank and the wider ANZ Group operating in almost 30 markets worldwide.

Equal Employment Opportunity

Suncorp Bank is committed to creating a workplace where people from all backgrounds, identities and beliefs can thrive in an environment of inclusivity and mutual respect. We welcome applications from everyone and invite you to discuss any adjustments you may require in our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.

Job details

Job Posting End Date: 09/09/2025, 11:59pm (Melbourne, Australia)

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