Banking Consultant

3 weeks ago

Burwood Council, Australia ANZ Full time
Overview

Banking Consultant - Suncorp Bank, Burwood NSW role at ANZ. This recruitment process is conducted through ANZ systems.

Role details

Role location: Suncorp Bank - Burwood Branch NSW

Role type: 12-month Fixed Term contract, Part-time

Work hours: 20 hours per week. Monday to Friday

Note: All training required will be up to full-time hours (first 3 months).

What will your day look like?

As a Banking Consultant, you will:

  • Generate opportunities for deposits and home lending using the agreed sales process.
  • Provide recommendations to the Branch Manager for initiatives to improve sales performance of the store.
  • Assess customer needs through open and targeted communication with customers and recommend appropriate options using the agreed sales process.
  • Provide accurate and timely service by processing over-the-counter transactions (deposits, withdrawals and transfers) in an efficient and accurate manner.
  • Support and educate customers on how to use our digital platforms for personal banking, empowering them to self-serve with online banking features.
  • Provide support for digital onboarding processes, ensuring a seamless experience for new customers to make the most of their banking services.
  • Support and demonstrate a risk management culture in line with Suncorp Bank's values.
  • Proactively identify and escalate risks and issues related to your role responsibilities and capture them as service requests in Ignite. Adhere to Suncorp Bank's complaint resolution process to resolve matters and mitigate further risks.
What will you bring?

To grow and be successful in this role, you will ideally bring the following:

  • Demonstrated experience in a retail customer sales & service environment
  • Comfortable with digital customer service platforms to assist customers in real-time
  • Ability to navigate and troubleshoot common digital banking applications and mobile services with customers
  • Understanding of digital verification and ID validation systems used in customer onboarding
  • Proficiency in digital payment technologies, such as mobile wallets and online payments
  • Ability to handle and assist with digital banking queries, empowering customers to manage their accounts online

You're not expected to have 100% of these skills. We value a growth mindset, so if you have most of these things in your toolbox, we'd love to hear from you.

Why join us?

Suncorp Bank is a proud part of the ANZ Group and a place where you'll be doing work that really matters. Every role, in every team, supports the financial wellbeing of our million+ customers.

Our team members' wellbeing is a top priority. We offer a range of benefits and resources to support a healthy work-life balance and flexible work arrangements where possible.

Being part of Suncorp Bank opens exceptional growth opportunities across Suncorp Bank and the wider ANZ Group operating in almost 30 markets worldwide.

Equal Employment Opportunity

Suncorp Bank is committed to creating a workplace where people from all backgrounds, identities and beliefs can thrive in an environment of inclusivity and mutual respect. We welcome applications from everyone and invite you to discuss any adjustments you may require in our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.

Job details

Job Posting End Date: 09/09/2025, 11:59pm (Melbourne, Australia)

#J-18808-Ljbffr

  • Banking Consultant

    3 weeks ago

    Burwood, Victoria, Australia ANZ Full time

    Overview Banking Consultant - Suncorp Bank, Burwood NSW role at ANZ. This recruitment process is conducted through ANZ systems. Role details Role location: Suncorp Bank - Burwood Branch NSW Role type: 12-month Fixed Term contract, Part-time Work hours: 20 hours per week. Monday to Friday Note: All training required will be up to full-time...

  • Banking Consultant, NSW

    1 week ago

    Albury City Council, Australia Australia and New Zealand Banking Group Limited Full time

    Select how often (in days) to receive an alert:Banking Consultant, NSWDepartment: AR Branch NetworkDivision: Australia RetailLocation: AlburyAbout UsBuild a rewarding career in an innovative, fast paced and collaborative environmentAre you someone who has the desire and ability to move up a career path to Lending? Join usUse your passion and curiosity for...

  • Banking Consultant, NSW

    4 days ago

    Albury City Council, Australia Australia and New Zealand Banking Group Limited Full time

    Select how often (in days) to receive an alert: Banking Consultant, NSW Department: AR Branch Network Division: Australia Retail Location: Albury About Us - Build a rewarding career in an innovative, fast paced and collaborative environment - Are you someone who has the desire and ability to move up a career path to Lending? Join us! - Use your passion...

  • Only 24h Left: Banking Consultant, NSW

    1 week ago

    Albury City Council, Australia Australia and New Zealand Banking Group Limited Full time

    Select how often (in days) to receive an alert:Banking Consultant, NSWDepartment: AR Branch NetworkDivision: Australia RetailLocation: AlburyAbout Us- Build a rewarding career in an innovative, fast paced and collaborative environment- Are you someone who has the desire and ability to move up a career path to Lending? Join us- Use your passion and curiosity...

  • Banking Traineeship Aboriginal Identified

    1 week ago

    Burwood, Australia Maxima Full time

    **About Maxima**: Maxima’s First Nations Employment Team is here to provide culturally safe and relationship-based practices to build your capacity in being deadly and successful. We provide a collaborative approach when providing coaching and mentoring in Traineeships. **Your Host Employer**: Westpac is Australia’s first, largest and oldest bank...

  • Banking Consultant, Wollogong NSW

    4 weeks ago

    Wollongong City Council, Australia ANZ Full time

    About UsAt ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.About the RoleAs a Banking Consultant in our Retail Banking, you'll play a key role in helping to providing customers with a seamless banking experience, through meeting each...

  • Banking Consultant, Wollogong NSW

    1 week ago

    Wollongong City Council, Australia ANZ Full time

    About UsAt ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.About the RoleAs a Banking Consultant in our Retail Banking, you'll play a key role in helping to providing customers with a seamless banking experience, through meeting each...

  • Retail Sales Consultant

    2 weeks ago

    Burwood, Australia Travelex Full time

    RETAIL SALES CONSULTANT Role Purpose To offer exceptional customer service whilst maximising all initial sales opportunities and all future online sales. Key accountabilities - Deliver excellence in customer service - Follow the sales process in order to maximise sales and promote to all customers our online products range for all transactions - Travel...

  • Accounts Payable Officer

    1 week ago

    Burwood, Australia Ashdown Consulting Full time

    $40p/hour +super - 10 month contract - Burwood Location **Accounts Payable | 10 mth contract | $40 PH plus super** **About the Company** This NSW government agency is a major service provider who strives to deliver a more consistent and efficient experience within government. This government agency uses data and behavioral insights to drive improvements...

  • Organisational Development Consultant

    2 weeks ago

    Burwood East, Australia Emergency Services Telecommunications Authority Full time

    About ESTA ESTA is the critical link between the Victorian community and the state's emergency services agencies, partnering with those agencies to improve service delivery to the community. It provides Victoria's 24-hour emergency call-taking and dispatch services for police, fire, ambulance and VICSES. Its vision is to be a high-performing team trusted by...