Workday Engagement Manager

3 weeks ago

Sydney, New South Wales, Australia Collaborative Solutions Full time

The Engagement Manager is a leader, project manager, and mentor who thrives on client, company, and team accomplishment. This person will be hands-on with the development of key project deliverables such as: charter, project/staffing plans, issue logs, etc. while driving client engagement. Any budget or resourcing constraints will be communicated and addressed, keeping in mind the project's success and profitability.

Key Responsibilities:

  • Become an expert in Workday's Implementation Methodology and use it on all engagements.

  • Demonstrate competency in the Workday product suite - HCM, Payroll, and/or Financials.

  • Ensure projects are properly planned and staffed.

  • Provide guidance and mentoring to Principal Consultants working on their implementations.

  • Work with the client project manager to identify/resolve all issues that could impact project scope and/or timeframes.

  • Be an advisor to the Client and Cognizant team by contributing to and providing active support in developing solutions

  • Mentor Cognizant project team members by providing feedback and supporting their development for engaging with clients and project delivery

  • Ensure the project is delivered within the budget outlined in the SOW.

  • Work with Workday Delivery Assurance to ensure compliance with agreed to checkpoints.

  • Assist in the transition of the client from professional services to product support.

  • Ensure the client can serve as a reference upon completing their implementation.

  • Lead the Cognizant and Client teams through the Software Development lifecycle process from Initiation and planning to deployment and handover to post production support

  • Ensure Project Communications are timely and consistent

  • Ensure Project Artifacts and deliverables are met

Duties and Tasks:

  • Track issues and risks, communicate status, and escalate concerns about applications.

  • Present at Executive Steering Committee meetings.

  • Present client with change orders in the event client is requesting Cognizant to perform tasks that are outside the scope of the SOW.

  • Participate in the sales cycle as requested to gather requirements, formulate delivery approach, and develop a proposal/SOW.

  • Identify opportunities to position other service offerings.

  • Simultaneously manage multiple Workday product implementations in the Project Manager role.

Education and Experience Requirements:

  • Bachelor's degree in Business Management, Business Information Systems, or related field

  • Previous Workday experience strongly preferred, but not required.

  • Knowledge of Internet technology and Enterprise Resource Planning.

  • A practitioner background in HR, Finance, or Payroll.

  • PMP a plus.

#LI-Remote

Why choose Cognizant:

  • Entrepreneurial environment that welcomes your ideas
  • Opportunity to do great work
  • Outreach programs that support communities and tap into your volunteer spirit
  • Learning opportunities to help current needs and advancement
  • Global operations, with opportunities in North America, Europe and Asia Pacific
  • An abundance of Affinity groups to meet your needs

Cognizant Core Values:

  • Work as One: We think beyond roles, relying on each other's strengths to win as a team.
  • Raise the Bar: We always aim for excellence in how we work and what we deliver.
  • Dare to Innovate: We push boundaries and take chances to reimagine what's possible.
  • Do the Right Thing: We all lead with integrity and always make the ethical choice.
  • Own It: We own the outcomes for our company, colleagues, and community.
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