Claims Manager

2 weeks ago

Adelaide, South Australia Suncorp Group Limited Full time

Take the next step. Be part of something bigger at Suncorp.

Join Suncorp as a Claims Manager (12-Month Contract)
Make a real impact, one claim at a time.

Are you someone who thrives on helping others and navigating complex situations with empathy and confidence? At Suncorp Group, we're looking for passionate professionals to join our Terri Scheer Claims team – one of Australia's leading providers of landlord insurance.

This is a12-month contract opportunity, with multiple roles available across our collaborative Claims teams. Start date for this role is Monday 28th July 2025.


Why This Role Matters

As a Claims Manager, you'll be the first point of contact for landlords navigating property damage, tenant issues or financial loss. You'll support them through every stage of their claim – ensuring the process is smooth, fair, and handled with care.


What You'll Be Doing

  • Manage Claims End-to-End: Own a portfolio of claims, providing clear, timely updates and outcomes.
  • Deliver Exceptional Service: Be the calm voice and trusted advisor for customers during often stressful times.
  • Liaise Across Teams: Work closely with assessors, trades, internal departments, and external partners to get the best outcomes.
  • Use Sound Judgement: Apply policies and procedures with fairness, efficiency, and empathy.
  • Champion Continuous Improvement: Bring ideas and feedback to the table – we value fresh thinking.


What You'll Bring

  • Empathy & Compassion: You genuinely care about helping others and easing their concerns.
  • Strong Communication Skills: You're confident, clear and professional – even under pressure.
  • Integrity & Accountability: You do the right thing, even when no one's watching.
  • Digital Confidence: Comfortable navigating systems, tools, and digital workflows.
  • Time Management: You can balance competing priorities while staying on top of your caseload.
  • Resilience & Flexibility: You adapt to change and bounce back quickly from challenges.


What's in It for You?

  • Salary: $76,742.60 inclusive of 12% super
  • Hybrid Working: Blend of work-from-home and office-based flexibility.
  • Retail Discounts: Access to savings across 400+ leading Aussie retailers.
  • Insurance Benefits: Staff discounts across Suncorp's brands – including AAMI, Apia, Suncorp, and more.
  • Wellbeing Support: Health insurance deals, gym savings, and access to wellness programs.
  • Inclusive Culture: Be part of a workplace that values respect, collaboration, and authenticity.

For over a century, Suncorp has helped individuals, families, and businesses protect what matters most. We're committed to building a better, more sustainable future – for our customers, communities, and teams.

At Suncorp, diversity is celebrated and all voices are welcome. If you're looking for a role with purpose, people, and potential – this could be your next great move.

Ready to Chase the Sun?

Apply now and be part of a team that's trusted by thousands of Australian landlords every day.

Need adjustments or support through the recruitment process? We're here to help. Reach out for a confidential chat: glenn.stephens@suncorp.com.au

Advertised: 20 Jun 2025 AUS Eastern Standard Time
Applications close: 04 Jul 2025 AUS Eastern Standard Time

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