Automation Solution Architect

2 weeks ago

Sydney, New South Wales, Australia Nokia Full time

As a Customer Solutions Architect at Nokia, you will act as a trusted advisor, collaborating closely with customers to understand their unique needs and translate them into tailored end-to-end solutions using our innovative product portfolio. You'll partner with a dynamic global team within the Customer Services unit, focusing on architecture development and integration design. Your role will involve leading workshops, developing documentation, and ensuring seamless integration with third-party systems to enhance customer experiences with our cutting-edge Carrier SDN platform. Expect a mixed work environment with opportunities for onsite customer engagement, fostering strong relationships while driving impactful solutions. Embrace the fast-paced, ever-evolving nature of this role as you navigate challenges and contribute to delivering exceptional services in the telecommunications landscape.

Qualifications

You have:

  • Experience in consulting and providing professional services directly to external customers.
  • Advanced knowledge of Network Management Systems concepts and protocols such as FCAPS, PCEP, NETCONF YANG, OpenFlow, SNMP.
  • Strong knowledge of IP/MPLS Network Management and protocols: IPv4, BGP, MPLS, L2/L3 VPN.
  • Bachelor's degree or higher in Computer Science, Telecommunications, Software Engineering, or equivalent experience.

It would be nice if you also had:

  • Knowledge of Optical Transport Networking: WDM, OTN, gMPLS.
  • Experience with Service Assurance, OAM Testing & Reporting.
  • Software development background in languages like Java, Python, or C++.
  • IP, Virtualization, SDN, and OSS training/certification.
Responsibilities
  • Lead the design and implementation of end-to-end NMS solutions tailored to customer needs, enhancing their operational efficiency.
  • Conduct NSP consultation workshops to help customers fully leverage Nokia's Carrier SDN platform capabilities.
  • Provide expert guidance on NSP Application configuration, integration with third-party systems, and adherence to best practices.
  • Develop and maintain high-level and low-level design documentation, including configuration and operational guidelines.
  • Collaborate with global teams and Product Line Management to drive service delivery excellence and improve customer satisfaction.
  • Stay current with trends in network management systems and contribute to the ongoing development of workshop materials and design templates.
  • Engage directly with customers on-site to provide hands-on support and solutions tailored to their unique challenges.
  • Foster a results-driven environment, encouraging collaboration and resourcefulness within the team to meet project objectives.
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