Guest Services Agent

2 weeks ago

Melbourne, Victoria, Australia Song Properties Full time
The opportunity

We have an exciting opportunity for a versatile and talented Guest Services Agent to join the Arise Hotels & Apartments Teams. We are looking for an experienced and professional hotelier who has had previous experience working in Hotels & Resorts.

Who We Are

Arise Hotels & Apartments managers approximately 3,000 self-contained and contemporary strata titled apartments. Arise currently has an extensive portfolio across Queensland, Victoria and Adelaide with more growth set to occur in 2022 and beyond.

As part of the Arise Hotel & Apartment group, there has never been a better time to join our rapidly growing company We are a dynamic team, positive and committed to achieving new heights in the industry.

What Your Week Looks Like

Your role will be focused on providing high quality customer service to our guest and residences during their stay. You will provide timely and effective email and phone management, including answering inquiries from future and in-house guest. Along with the checking in and out of arriving and departing guest this role is essential for the smooth day to day running of the operation and integral in the guest experience.

You'll face challenging situations that will call upon your problem solving skills and ability to be flexible and agile on the fly, whilst maintain integrity and reputation of our brand.

What We Need From You
  • Minimum of 1 years' experience in same or similar role
  • Previous experience using RMS9 and Cloud Hospitality Software is an advantage
  • Strong ability to use basic Microsoft Office systems
  • The ability to problem solve
  • The ability to be resourceful and self-sufficient
  • Can anticipate needs, be agile and flexible to ensure deadlines are met
  • Strong customer services skills
  • Effective and efficient time management skills
  • Strong written & verbal communication skills, with a focus on detail

What's In It For You
  • Career progression;
  • Immediate start;
  • A growing company with ongoing career opportunities;
  • Central working location close to public transport;
  • Modern work places with higher end product.
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