Research Services Officer

Overview

• Be part of shaping a Research environment that supports cutting-edge research.
• The satisfaction of knowing your work supports research with real-world impact.
• Flexible work arrangements & excellent benefits
• Part Time - 21 hpw | Continuing Appointment
• HEWL 6 - $88,391 - $95,736 + 17% super

At James Cook University (JCU), we are committed to advancing research that creates a brighter future for the Tropics and beyond. We're looking for a skilled Research Services Officer (Digital & Data Support) who is passionate about digital innovation, data-driven insights, and enabling world-class research.

About the Role

In this role, you'll sit at the intersection of research, technology, and data. You'll design and implement digital tools and workflows that streamline research administration, modernise data systems, and empower researchers with insights that drive impact.

Your expertise will directly support JCU's research community by integrating new technologies, enabling smarter use of research metrics, and contributing to a sustainable Research ecosystem.

Key Responsibilities

• Develop and deploy digital solutions that automate and enhance research processes, including the application of AI and emerging technologies.
• Support the creation of interactive dashboards and data visualisations that inform research planning and strategic decision-making.
• Drive the transition from legacy databases to modernised, centralised platforms that improve efficiency and sustainability.
• Build data pipelines by integrating APIs and external systems into JCU's research infrastructure.
• Promote data literacy and support best practice in the use of research metrics across the University.

What You'll Bring

• Strong skills in data extraction, analysis, and visualisation (Excel, Power BI or similar).
• Hands-on experience with scripting/programming (SQL, Python, R) for data automation and workflow optimisation.
• Technical expertise in Linux/Windows environments and databases (Oracle, MariaDB, MS SQL Server).
• Understanding of APIs and system integration for research workflows.
• Strong communication skills to engage with researchers, administrators, and executives.
• Experience with AI-enabled tools or workflows to support research (desirable).

Why Join JCU?

Join a university that's deeply connected to its community and committed to improving health outcomes in rural, remote, and underserved regions. At JCU, you'll be part of a vibrant academic environment that values diversity, equity, and sustainability. We offer:

• 5 weeks annual leave + leave loading
• Flexible working arrangements
• Up to 6 months paid parental leave
• Salary packaging options
• Staff study assistance & paid study leave
• Fitness Passport & health insurance discounts
• Free Employee Assistance Program (coaching & counselling)
• Ongoing professional development support

How to Apply and Contact Details

Ready to drive digital innovation in research?

Join JCU and use your expertise to deliver smarter, faster, and more sustainable research support.

Apply today and help build the future of eResearch in the Tropics.

Click the 'Apply' button or visit the JCU Careers Page and follow these steps:

• Complete the application form
• Upload your current resume
• Upload a cover letter outlining your relevant experience and how your skills align with the role

Applications close: 24 September 2025

For further information, contact Tania Wilmann on 4232 1576 or via email tania.wilmann@jcu.edu.au

JCU celebrates diversity and is committed to creating a safe, inclusive, and welcoming environment for all. We encourage applications from people of all backgrounds who meet the role requirements.

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