Platform Engineer

Founded in Melbourne, Australia in 2012, HotDoc is Australia's largest patient engagement platform with over 8 million app downloads in Australia.

The past 18 months have seen massive growth for our business, our team, and our community. We now work with over 21,000 practitioners around Australia, including GPs, Allied Health, Dental Practices, Specialists, and Optometrists.

We have ambitious goals to improve the healthcare experience for everyone in Australia with exceptional patient journeys, and we're looking for extraordinary individuals to help us get there.

As a Platform Engineer at HotDoc, you will be at the centre of the action helping 10 million+ patients across Australia to manage their health. By joining this productive, inclusive, and talented team, you will have the freedom to experiment and contribute to shaping the direction of healthcare in Australia.

Unique Value of the Role

As a Platform Engineer at HotDoc, you will be at the heart of enabling our teams to deliver secure, reliable and efficient solutions. Your contributions will directly support their success by building and owning platforms that streamline workflows, reduce cognitive load, and enhance security and reliability across our products.

Whilst Security and Reliability is part of everything we do, you will champion and embed these principles across all our platforms, ensuring they are deeply ingrained in everything we develop.

Over the next couple of years, you will help us:

1. Build secure, reliable products across the board, helping our Patients, Practices and Practitioners by working with our cross-functional teams in each area.
2. Continue to secure the data of our patients, reduce our overall risk, and earn the trust of everyone in Australia by demonstrating we can be trusted.
3. Drive efficiencies for developers through innovations in Developer experience, freeing them to focus on improving the healthcare experiences of our patients.

Your Responsibilities Include

1. Platform Development – Build, own and operate high-performance platform services that meet our high security and reliability standards. You will demonstrate industry best practices including automated testing, Pull Request reviews and continuous integration to ensure smooth delivery.
2. Empowering Teams – Provide our cross-functional teams with the tools, frameworks and insights they need to seamlessly incorporate security, reliability and observability into their products, without sacrificing agility or focus.
3. Operational Excellence – Be a steward of platform services, demonstrating best practices in operational excellence, including incident management, monitoring, and on-call response.

Stakeholders & Relationships

Direct Manager - Head of Platform

Skip Level Manager - VP of Engineering

Experiences, Capabilities & Qualifications

A strong technical background and a passion for solving complex problems in creative ways.

Strong written and verbal communication and collaboration skills, with the ability to work effectively with other teams.

Preferred Experience

• Experience working in a Platform team, Site Reliability Engineering team or similar.
• Experience in incident management and/or on-call processes.

Why Join HotDoc?

• Hybrid workplace - we want you to be where you work best. Our HQ is available Monday to Friday for those that prefer an office setting or when in-person collaboration is key.
• Impact millions of lives by improving healthcare experiences.
• Collaborate with a passionate and driven team.
• Contribute to meaningful projects with real-world impact.
• Enjoy a dynamic, supportive, and inclusive work environment.
• Access to our free Health & Wellbeing Programs.
• Access to a generous L&D and book budget.
• Company Collaboration Events (funded by HotDoc) where all staff come together for a week of in-person events, activities and focused learning opportunities.
• Access to 8 EAP sessions per year through Uprise.
• Access to Career & Strengths coaching with our in-house L&D Coach.

HotDoc is a place where you can be you. Our people are at the heart of HotDoc. We are an employee-first company and recognise that we can't provide a great patient experience if we don't look out for our employees. We celebrate diversity at HotDoc and we encourage applications from all backgrounds, communities and industries, and are committed to having a team that is made up of diverse skills, experiences and abilities.

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