Senior Systems Engineer

2 weeks ago

Melbourne, Victoria, Australia Tickbox Full time
Overview

Join Tickbox as a Senior Systems Engineer within our security and engineering group. You will work directly with customers to design and automate a modern approach to work across Microsoft 365 and Azure, and help refine our core service offering to ensure it remains reliable and secure in a changing digital landscape.



Responsibilities
  • Design, implement and manage complex infrastructure systems that are secure, scalable, reliable, and meet performance and best practice requirements.
  • Undertake project work to design, plan and implement solutions for our customers\' Microsoft 365 and Azure environments.
  • Respond to security incidents, conduct investigations, and implement required mitigation measures.
  • Develop and deliver cybersecurity training and awareness programs with customer end users.
  • Identify and resolve issues related to systems infrastructure, conducting root cause analysis, and implement preventive measures to minimize downtime.
  • Monitor system performance and identify opportunities for improvement.
  • Collaborate with cross-functional teams to service the infrastructure needs of our customers.
  • Provide guidance and mentorship to other staff members within the support and engineering teams.
  • Create and maintain documentation related to system architecture, configurations, procedures, and troubleshooting guides.
  • Stay up to date with industry trends, emerging technology, and best practices.
  • Advocate for emerging technologies, tools, and methodologies to enhance team productivity and system efficiency.
  • Demonstrate effective problem-solving and communication skills.


Qualifications
  • 5+ years experience as a Senior Systems Engineer, preferably in a managed services environment.
  • In-depth knowledge of Microsoft infrastructure systems, technologies, and best practices.
  • Strong understanding of networking, operating systems, and cloud environments.
  • Bachelor's degree in information technology or related discipline.
  • Relevant certifications (e.g. Azure Administrator Associate, Azure Solution Architect Expert, Identity and Access Administrator Associate or Enterprise Administrator Expert).


Preferred Qualifications
  • Past experience within a Managed Services Provider.
  • Strong track record of driving technical projects from inception to completion.
  • Deep understanding of system security, performance optimization, and maintainability best practices.


About Us

Tickbox provides managed IT services to small to medium businesses across Australia. We're passionate about delivering secure, reliable, and simple technology solutions that our customers trust.



Seniority level
  • Mid-Senior level


Employment type
  • Full-time


Job function
  • Information Technology
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